One key differentiator of highly effective individuals is their ability to think, plan, and act strategically during negotiations and when managing conflict. Strategic management and leadership best practices consistently emphasize that excellent negotiation and conflict management skills are essential for both personal and organizational success.
This hands-on Energy training course on Negotiation & Conflict Management in Organizations offers a comprehensive strategic analysis of negotiation, while also providing practical, effective strategies and tactics for managing conflict and negotiating successfully. Delegates will leave with a deeper understanding of their negotiation style and improved abilities to handle conflict and negotiations effectively in various contexts.
These skills not only result in better deals and agreements but also enhance team management, foster more constructive interactions with clients, customers, and colleagues, and improve outcomes in difficult or high-stakes negotiations.
In this Negotiation and Conflict Management in Organisations training course, you will:
- Gain insights into your own natural negotiation and conflict management style
- Develop a thorough understanding of the negotiation and conflict management processes
- Learn how to create an effective negotiation strategy for diverse situations
- Acquire practical negotiation strategies and tactics to apply in various contexts
- Improve your ability to manage difficult individuals and enhance the value of the negotiation and conflict management processes
- Build on your current experience and skills to become a more effective negotiator and conflict manager
The goal of this Negotiation and Conflict Management in Organisations training course is to strengthen and refine your practical abilities, enabling you to:
- Adapt your negotiation and conflict management techniques by leveraging your personal strengths and addressing your weaknesses
- Gain a deeper understanding of the key elements of the negotiation process, allowing you to manage it more effectively
- Boost your confidence in dealing with challenging negotiators, leading to collaborative, value-driven outcomes
- Broaden your repertoire of negotiating strategies and tactics, enhancing your ability to apply them proficiently
- Prepare thoroughly for each negotiation with a streamlined and strategic preparation framework
- Mediate your own disputes and negotiations, becoming a more skilled and effective negotiator and conflict manager
This Energy training course on Negotiation and Conflict Management in Organisations is designed to be highly interactive, using a mix of case studies, role-play exercises, self-assessment questionnaires, presentations and group discussion workshops. It presents an opportunity for you to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. This training methodology allows you to significantly improve your negotiation and conflict management skills and to have all your questions answered by the highly experienced negotiation specialist who leads the training course.
- Strengthen the organization’s ability to handle negotiations and disputes in a cooperative and productive way
- Achieve greater progress in meeting core organizational goals through more effective and positive interactions with stakeholders
- Improve management and leadership capabilities by enhancing the ability to influence others and foster a collaborative, problem-solving atmosphere
- Increase the capacity to influence decisions and achieve outcomes that align with or surpass organizational objectives
- Build the confidence needed to navigate challenging situations, safeguarding important organizational relationships while maximizing negotiation results
By the end of this Negotiation and Conflict Management in Organisations training course, you will have developed greater confidence and improved negotiation skills, enabling you to handle conflict more effectively and constructively.
- Gain insights into what sets highly skilled negotiators apart and apply this knowledge to improve your own approach
- Learn to recognize and build on your personal strengths while addressing and managing weaknesses in negotiation
- Acquire the ability to maintain better control over the negotiation process
- Boost your confidence to engage successfully in any negotiation or conflict situation
- Develop the capability to handle difficult individuals in various contexts with confidence
- Enhance key leadership, management, and personal skills that will positively influence your overall professional performance
This Energy Management & Leadership training course on Negotiation and Conflict Management in Organisations will help both experience negotiators build on and develop their existing skills, as well as those less experienced who aim to progress in the future to more challenging roles.
This Negotiation and Conflict Management in Organisations training course will highly benefit:
- Ambitious Professionals
- Management Teams
- Team Members
- Administrators and anyone who wish to enhance their negotiation skills and make negotiation a more rewarding and effective part of their job
Day One: Breaking Down the Negotiation Process
- The Fundamental Requirements of Negotiation
- Power Dispersal and the Development of Negotiation Theory
- Causes of Organisational Conflict
- Conflict Escalation and Steps to Prevent It
- Managing Conflict – The Five Primary Strategies
- The Dichotomy of Negotiation – Competing and Cooperating
- Gaining Personal Insight - Negotiation Style Assessment
- Negotiation as a Mixed Motive Process
Day Two: Implementing Practical Negotiation Strategies
- Effective Practical Negotiation Strategies
- Competitive Value Claiming Negotiation Strategies – Cutting the Pie
- BATNA, Reserve Point, Target Point
- Opening Offers, Anchors, Concessions
- Cooperative Value Creating Negotiation Strategies – Baking a Bigger Pie
- Identify Interests, Information, Diagnostic Questions & Unbundling Issues
- Package Deals, Multiple Offers and Post-settlement Settlements
- Categorising Negotiation Outcomes
Day Three: Preparation Templates, Sources of Power & Key Mediation Techniques
- Preparation Template - Planning to Negotiate
- Internal & External Preparation, Synthesis and Situation Assessment
- Identifying and Leveraging Negotiating Power
- Mediation in Context – Negotiation, Mediation, Arbitration and Litigation
- Mediation as a Facilitated Negotiation
- Practical Mediation Techniques to Resolve Disputes
- Dealing with Confrontational Negotiators
Day Four: Communicating to Maximise Negotiation Effectiveness
- Communication Style – Packaging Information for Maximum Influence
- Active Listening Skills in Negotiation
- Communicating through Body Language
- Interpreting Body Language and Nonverbal Behaviour
- Communicating within Negotiation Teams
- Improving Negotiation Team Performance
- Ethics and Negotiation
Day Five: International and Cross Cultural Complexities
- What is culture and how does it affect negotiating norms?
- Hofstede’s Cultural Dimensions
- Advice for Cross Cultural Negotiations
- Unique Features of International Agreements
- Building a Deal – What to Remember?
- Applying Learning to a Range of Organisational Situations
- Summary – Building a Better Negotiating Organisation