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Best Practices for Protocol Officers

Best Practices for Protocol Officers

Strengthening Knowledge, Skills & Capabilities

Classroom Dates
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24 - 28 Feb 2025
Dubai
$5,950
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28 Jul - 01 Aug 2025
Dubai
$5,950
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20 - 24 Oct 2025
Dubai
$5,950
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Register
29 Dec 2025 - 02 Jan 2026
Dubai
$5,950
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Register
30 Mar - 03 Apr 2026
Dubai
$5,950
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Online Dates
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20 - 24 Oct 2025
Online
$3,950
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A top-notch protocol officer must excel as a facilitator, negotiator, researcher, conversationalist, networker, and event planner. They should be able to communicate effectively, analyze and report situations, stay composed under pressure, treat others with respect, and handle multiple tasks simultaneously, especially when representing their organization in cross-cultural environments.

This training course on Best Practices for Protocol Officers is designed to enhance your personal and interpersonal skills for representing your organization both nationally and internationally.

Key highlights of this ENERGY course include:

  • Understanding how leaders expect protocol officers to represent their organizations on national and global stages
  • Exploring the five essential roles of protocol officers and the skills required for each
  • Developing verbal and non-verbal communication skills for successful diplomacy
  • Learning a structured approach to planning, executing, and evaluating formal and social diplomatic events
  • Gaining insight into international behavioral expectations, conduct, and etiquette

Upon completing this Best Practices for Protocol Officers training course, participants will be able to demonstrate the following skills, knowledge, and behaviors:

  • Conducting both quantitative and qualitative research, analyzing data, drawing conclusions, and providing actionable recommendations.
  • Building and maintaining relationships based on mutual trust and respect, both internally and externally.
  • Asking insightful questions, actively listening, confirming understanding, and rephrasing where necessary to ensure clarity.
  • Drafting various diplomatic communications, including letters of introduction, invitations, briefings, and emails, with clarity and professionalism.
  • Reading and comprehending complex diplomatic documents, summarizing key information, and explaining critical points effectively.
  • Organizing and delivering impactful presentations that emphasize key points and ensure they are remembered.
  • Planning and executing events that enhance the organization's reputation and maintain a positive public image.

The Best Practices for Protocol Officers training course combines presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centered principles.

Participants will have opportunities to put into practice the skills they develop and enhance during the course. We make the most of small and whole group exercises, videos, case studies, peer exchange, brainstorming, role plays, simulations, and discussions.

We will spend time working one-on-one and in small groups to resolve the challenges participants face. They will leave with new ideas and skills they can implement immediately they step back into their teams.

Participants are encouraged to reflect on and discuss their own professional issues and experiences. Overall, 50% of training will be experiential and 50% will be theoretical.

Participants will receive a training manual with an introduction to the training course slides, overview, background information, exercises, and plenty of space for their own notes.

Upon completion of this ENERGY Training course, participants will be equipped to carry out the key responsibilities of a protocol officer, including:

  • Conducting research to identify potential issues or conflicts and providing guidance on how to address them.
  • Establishing and maintaining strong relationships with external stakeholders, including individuals and organizations.
  • Organizing both formal and informal events for diplomats and country leaders that foster stronger ties with other nations and organizations.
  • Contributing to public relations and reputation management efforts within the organization.
  • Overseeing protocol processes and procedures to ensure they are both efficient and effective.
 

Participants in this Best Practices for Protocol Officers training course will engage with the latest protocol and diplomacy strategies while refining their skills in:

  • Conducting research, analyzing data, drawing conclusions, making recommendations, and effectively presenting findings to executives and leaders.
  • Managing events, including planning, execution, and post-event assessment.
  • Mastering both verbal and non-verbal communication across various channels, including in-person, phone, email, and social media.
  • Handling administrative tasks such as organizing travel, arranging visas, and coordinating accommodation.

Individuals whose capabilities and performance will improve when they attend this ENERGY Training course include:

  • Protocol Officers, PR Officers and Event Organizers in the Oil & Gas Industry, Telecommunications, Finance and Healthcare
  • Protocol Officers, PR Officers and Communication Officers in Government Departments, Government Agencies and Major Public Bodies
  • Personal Assistants and Executive Assistants in the Oil & Gas Industry, Telecommunications, Finance and Healthcare
  • Protocol Officers, PR Officers and Event Organizers in Embassies, Consulates and High Commissions

Day One: Understanding the Purpose of Protocol & Diplomacy

  • Creating conditions for beneficial relations and business to develop
  • Showing respect, building trust, facilitating decision making at executive levels
  • Developing successful long-term co-operation between nations and global businesses
  • Creating a safe environment for relationships to flourish
  • Ensuring representatives follow the international rules for conduct and procedures in formal situations.

Day Two: The Role of a Protocol Officer

  • Conducting research and advising executives and leaders
  • Facilitating relationships between organisations and governments
  • Managing events and issues
  • Public relations and reputation management
  • Administering travel, visas, and accommodation

Day Three: Essential Communication Skills

  • Active listening – accurate note taking and minutes, questioning skills and feedback
  • Reading – understanding and analysing complex or technical literature
  • Writing – letters of introduction, briefings, invitations, responding to letters and emails
  • Speaking – conversations and presentations
  • Facilitation – problem solving, creating collaboration and consensus
  • Social media – posting, commenting, and sharing information online

Day Four: Planning & Managing Events

  • Planning and managing a visit, conference, or social event
  • Liaising with the other side to agree itineraries, agendas, and travel arrangements
  • Greeting guests and receiving lines, titles, and terms of address
  • Order of precedence, flags, anthems, etc
  • Dining and seating
  • Giving and receiving gifts

Day Five: Essential Etiquette

  • Codes of conduct
  • Phone handling etiquette
  • Email etiquette (netiquette)
  • The art of conversation: verbal diplomacy
  • Action planning

Best Practices for Protocol Officers Training Course FAQ's

WHY ENERGY TRAINING CENTRE?

Industry Leading Expertise
Flexible Learning Options
Trusted & Approved
Best Prices

Our industry leading training courses cover the entire energy ecosystem, from conventional energy, to renewables. Regardless of where you are in the renewable sector, from start-up to NOC – our goal is to provide our clients with future-proof professional training and development to help you lead in navigate the energy transition. We are supporting clients within the conventional energy industry, such as those in oil gas adopt and implement effective strategies and systems to reduce their carbon footprint and emissions. We also deliver training and run bespoke programs for clients who may be making a larger scale transition into the renewable energy market. For those organisations who are growing or are fully established in the renewable energy space we offer professional development training to further their knowledge and skills, and ensure they are up-to-date with industry standards and regulations.

Get all your questions answered here!

If you need more help in answering your questions, feel free to contact us!

Contact us to know more

While we do not provide job placement services after the training course, we are confident that our programme equips you with the necessary tools and knowledge to enhance your career prospects and promote career growth. Our training course are designed to empower you with valuable skills and expertise to excel in your chosen field.

Yes, here are the following options we can offer to assist you:

  • Corporate Discount – We can extend our corporate discount to participants staying at the same hotel, if we have any. Please enquire about the availability of this discount when you register for the training course.
  • Nearby Hotel Suggestions – If you prefer other accommodations, we can provide a list of nearby hotels to suit your needs and budget.

Feel free to go through hotel booking platforms on the internet to find the most cost-effective for you.

Yes, we provide assistance by issuing a Letter of Invitation stating that you are confirmed to attend our training.

We offer multiple international training venues, which can be accessed via the following link: https://energytraining.ae/training-locations
 
Our training courses are conducted at partnered hotels located within the specified training areas. Please note that venue assignments may vary based on availability. For the most current information, do not hesitate to contact us at [email protected].

We value transparency and are happy to provide our instructor’s profiles upon request. If you would like to learn more about our instructor’s’ qualifications, expertise, and experiences, please email us at [email protected].

Yes, we do. We provide tailored training courses designed to meet the specific requirement of larger group of individuals. These customized training courses can be conducted both classroom and online formats, allowing you the flexibility to choose you preferred dates and duration.

Please contact us at [email protected] to discuss your group’s training needs, and we’ll work with you to create a personalized training course that aligns with your objectives.

We offer two main training formats to cater to different preferences and needs: 

  • Classroom Training Delivery – Our traditional classroom-based training courses provide a face-to-face learning experience with subject matter experts. You’ll benefit form in-person interactions, hands-on exercises, and a structured classroom environment.
  • Online Training Delivery – We also offer convenient live/online training courses that you can access from anywhere with a stable internet connection. These courses provided flexibility and allow you to learn anywhere, making them suitable for busy schedules or remote learning.
Upon successful completion of the training course, you will receive The Energy Training Centre Certificate of Completion with corresponding learning hours.

Certainly, we do provide corporate rates tailored for organizations seeking to enrol multiple employees in our training programs. To facilitate this, we encourage you to make a formal request via email addressed to [email protected]. We’ll be delighted to discuss and offer a suitable arrangement for your corporate needs.

Yes, special discounts are available upon request if you have more than one registrant for a course. For further information please email us at [email protected]

Classroom
  • Tuition fee for a 5-day training course
  • Provision of a world-class subject matter expert to deliver this training
  • Meeting at a hotel venue corresponding to your chosen session
  • Welcome food and drinks, AM / PM snack, and Lunch
  • Digital course materials (e-Tablet)
  • Course completion certificates
  • Designing and administration of Pre-& Post Course Assessments
  • Preparation of participant’s Performance and Appraisal Report, if required
  • Issuance of Letter of Invitation for delegates needed visa processing, if required
Online
  • Tuition fee for a 5-day online training course
  • Provision of a world-class subject matter expert to deliver this training through live/virtual delivery
  • An electronic copy of the training manual and relevant hand-outs
  • Issuance of The Energy Training Centre e-Certificate of Completion
  • Administration of Pre-& Post Workshop Assessments
  • Link access of online platform acceptable to both parties

We offer two convenient payment options:

  • Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
  • Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.

Yes, we do allow registration transfers in the event that you are unable to attend the training course. To initiate a transfer, please send us an official email requesting the change. We’ll guide you through the transfer process and ensure a smooth transition of your registration to another eligible participant.

Upon receiving your registration details, either via email at [email protected] or through our online registration form, we will send you the following by email within 24-48 hours of registration.

  • Joining Instructions
  • Invoice/receipt (where appropriate)

 

There are two convenient options to register for a training course:

  • Online Registration Form – Register for your desired training course by completing the online registration form available on our website. Simple click on the registration button or select your preferred dates and provide the requested information.
  • Email Registration – You can email us your intention to register at [email protected]. Our team will guide you through the registration process and provide assistance you may need.

Our training course sessions are scheduled and posted on our website for your convenience. However, we understand that there may be specific requirement for your group. If you have a preferred venue and specific training dates in mind, please feel free to propose them to us by clicking on the button “Propose you preferred location & date” of your preferred training course.

Our course timings slightly vary between the cities we offer our training courses. Please let us know of your preferred course and session (dates/venue) through email at [email protected]. Alternatively, you may call/WhatsApp us at +971 50 746 0956.

We understand that time zones may be different between our Senior Consultants and our delegates. Our standard online course timings (11:00 AM to 4:00 PM, GMT+4 – Dubai, UAE) may be adjusted upon confirming the programme. Our team shall communicate between the confirmed registered delegates and suggest a suitable course timing for all.

Our standard course duration for our classroom programmes is 6 hours per day while our online session is 5 hours per day.

Our training programmes are designed to be concise yet comprehensive, focusing on professional development. The duration varies based on the specific course content and objectives – we normally offer programmes between 5 – 10 days. However, our emphasis lies in delivering interactive and engaging sessions that prioritize depth of learning within a condensed timeframe. This approach ensures participants acquire substantial knowledge and skills efficiently.

We have been assessed by TUV Rheinland Middle East FZE and comply with Quality Management System standards – ISO 9001:2015 and ISO 29993:2017, ensuring a commitment to quality and excellence in our operations and services.

Our training courses span across diverse industries, encompassing sectors such as but not limited to:

  • Power & Utilities
  • Oil & Gas
  • Financial Institutions
  • Government and Regulatory bodies
  • Manufacturing & Production Industry

Our commitment lies in continuously refining and expanding our training course offerings to align with evolving industry landscapes. We encourage individuals to explore our website or engage with our dedicated support team for the latest information on available courses, ensuring access to the most pertinent and current educational resources.

Yes, The Energy Training Centre is certified and recognized by several prominent industry standards. Specifically, it holds certifications from ILM, Continuing Professional Development (CPD), and the Project Management Institute (PMI).

  • ILM (ID# 002398B) – This certification indicates that our training programmes meet high standards for leadership and management development, ensuring that they are designed to enhance participants’ skills in these critical areas.

  • Continuing Professional Development (CPD) – Our recognition by CPD reflects our commitment to providing educational opportunities that support ongoing professional growth and skill enhancement. This accreditation ensures that our training courses are relevant and effective for professionals seeking to advance their careers.

  • Project Management Institute (PMI) – Being recognized by PMI signifies that our training programmes align with industry best practices in project management. This certification assures participants that our offerings are in line with the standards required for effective project management and are valuable for those pursuing or maintaining PMI credentials.

These certifications underscore our dedication to providing high-quality, industry-relevant training that fosters professional growth and meets established standards. Additionally, we are actively pursuing further certifications and affiliations to enhance our offerings and ensure we remain at the forefront of industry best practices.

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