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An Interactive 5-Day Training Course

The Boston Advanced Operational Management

Developing World-class Operational Managers for the New Global Reality

Classroom Dates
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19 - 23 May 2025
Boston
$6,950
Register
Register
19 - 23 May 2025
Houston
$6,950
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Register
08 - 12 Sep 2025
Boston
$6,950
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The art and science of management is, sadly, one of the most poorly defined, least understood and inadequately implemented organisational functions essential to all operations. This situation is not helped by the common confusion between management and leadership. Unhelpfully, leadership consistently enjoys all the attention and limelight as it is seen to be the more attractive, dynamic and essential of the pair.

Our current interpretation and practice of management continues to be heavily influenced by 19th and 20th century approaches that were predicated upon automation, efficiency and predictability. This approach was pioneered by such management giants as Henry Fayol, Frederick Winslow Taylor and Yoichi Ueno. More recently management practice has been influenced by Harold Koontz, Cyril O’Donnell, Luther Gulick, Peter Drucker, Tom Peters, Warren Bennis, John Kotter and Jim Collins. Whilst the administrative core of these functions might still be relevant in many roles, the fundamental changes in employee and customer demographics have made many traditional management practices dubious at best and positively damaging at worst.

The Boston Advanced Operational Management training course has therefore been designed to address these issues using a dynamic, powerful and highly practical new model of management practice – the Q-OPD Full-Range Management Model© – that is based upon field studies, expert opinion, organisational psychology and management science.

Not only will this training course make the key functions and requisite skills for management very clear, it will also provide you with the tools and techniques required to achieve a very high level of competence and confidence in carrying them out in the real world.

This Energy Training Centre training course will highlight for you:

  • The critical differences between management and leadership and, paradoxically, how they complement each other
  • The five pairs of management functions that are required in today’s organisations
  • The ‘meta’ core skills that need to be mastered by both managers and leaders
  • The psychology of management
  • Disruptive new management practices and principles

The Boston Advanced Operational Management training course is designed to help you:

  • Know with certainty, throughout your working day, what management function you need to display – from the full range available to you
  • Retain valuable traditional management functions and implement highly effective new approaches
  • Understand the situation awareness, communication and influence imperatives of your role
  • Differentiate ‘hygiene factors’ from ‘motivators’ to obtain the discretionary effort and optimal performance of your staff
  • Design and implement a career development strategy for yourself and, by extension, for your subordinates

As the training course is structured around the Full-Range Management Model©, the composite skills will be covered in the sequence in which you will likely apply them in the workplace. Carefully designed individual and group exercises will help you to apply all concepts as soon as they are discussed as well as providing you with the opportunity to share your own experiences and insights with your fellow delegates. In addition, mini-case studies will illustrate how others have applied the principles in their own organisations and role plays will enable you to both take part and observe techniques in action.

An internationally-developed personality questionnaire will be used to give you an insight into your own thinking and behaviour, the different personas you display in the workplace and your unique contribution to the organisation.

The organisation will benefit from managers who are:

  • Skilled in displaying the most appropriate management function in any situation
  • Able to use an understanding of personality and communication psychology to optimise the performance of their staff
  • Fully aware of the serious limitations of traditional management practices in obtaining performance from their multi-generational workforce
  • Comfortable adopting an increasingly facilitative rather than directive role
  • Able to elicit higher levels of sustainable commitment and productivity from their staff

You will be exposed to a range of different approaches to not only understand yourself and others but also to elicit the discretionary effort of your staff. You will also have the confidence to carry out your role knowing that your decisions and actions are being informed by one of the most carefully researched models of management available anywhere. This will enable you to stand out from your colleagues when observed by your organisation’s senior management. Should you be fulfilling a joint management and leadership role you will be empowered by appreciating both the differences and the complementarities of both remits. These competencies and insights can be used in many different areas of your professional and personal life and will make you considerably more successful and valuable in today’s highly competitive job market.

The Boston Advanced Operational Management training course is suitable to a wide range of Ambitious Professionals , but will greatly benefit:

  • Supervisors who wish to add to their directing and monitoring remit
  • Junior to Middle-level Managers who want to optimise their management skills
  • Senior Managers who want to be able to develop more junior managers
  • Managers who fulfil a purely management role
  • Staff who have a joint leadership / management role
  • Individuals who are making the transition to the senior management team

Day One: Clearly Distinguishing Managing from Leading and Looking at their Shared Core Skills

Defining the Unique, Essential and Noble Functions of Management

  • Clearly Differentiating Management from Leadership
  • Rediscovering the Critical Importance of Effective Management: Traditional vs. Contemporary Views
  • Inappropriate Metaphors of Managers: The Need to Change Mind-sets
  • The Key Management Functions: The Q-OPD Full-Range Management Model©

The Four, Over-arching Core Skills for both Managers and Leaders

  • Developing Personal, Social and Organisational Awareness
  • Tailored, Multi-channel Communication
  • Powerful and Targeted Influence and Persuasion
  • Emotional Intelligence (EI) & Political Intelligence (PI)

Day Two: Directing and Delegating: The Heart of Management

Operationalising & Directing

  • The Manager’s Crucial Operationalisation Remit
  • Translating the Strategic Plan into an Implementation Plan
  • Powerful Processes to Direct Your Staff
  • Using Goals, Objectives, Outcomes and Behavioural Metrics

Delegating & Problem-Solving

  • The Delegation Imperative: Making Yourself Dispensible, Creating New Leaders and Succession Planning
  • Relinquishing Authority and Responsibility: Setting Your Staff-up for Success
  • Creative, Rational and Soft-system Problem-solving Approaches
  • Deciding between Alternative Solutions whilst considering the Operational and Political Dimensions of Your Actions

Day Three: Resourcing and Monitoring: Facilitating Achievement

Resourcing & Supporting

  • Identifying the Resources Available to Your Staff and Using Them to Develop their Capability
  • Selecting Staff for their Talent and Potential
  • Supporting Your Staff: Engagement and Empowerment
  • The Five Essential Support Needs of Your Staff to Ensure their continuing Discretionary Effort

Monitoring & Controlling / Coordinating

  • The Essential Nature of Monitoring and Controlling
  • Soft and Hard Processes: Individual Development and Goal-achievement
  • Deciding on Your Key Metrics: ‘What you measure is what you get!’
  • Designing Monitoring Systems / Performance Dashboards

Day Four: Encouraging and Engaging Your Staff

Feeding Back / Reporting & Redirecting

  • The Value of Timely, Relevant, Actionable Feedback
  • The 3 Feedback Principles and Structuring Motivational, Developmental and Critical Feedback
  • Re-directing Behaviours and Setting-up Positive Responses
  • Harnessing the Power of Activators, Behaviours and Consequences

The Manager as Catalyst

  • Understanding and Appreciating the New Management Paradigm
  • Using the Gallup Q-12 to Powerfully Manage your Staff
  • Playing to your Staff’s Strengths and Helping them Manage their Weaknesses – as a Team
  • Managing Employee Aspirations by Helping them Find their Ideal Roles

Day Five: Proactively Harnessing Your Talent and Realising Your Full Potential

Managing Your Own Career as a Manager

  • Planning in the Emerging, New Employment Reality: The Changing World, Workplace and Corporate Governance
  • Identifying Your Specific Career Anchors: What you are good at? What you value and what motivates you?
  • Constructing Your Personal Career Advancement Strategy
  • Prioritising and Engaging in the Important Career Advancement Activities
  • Becoming Politically Adept

The Boston Advanced Operational Management Training Course FAQ's

WHY ENERGY TRAINING CENTRE?

Industry Leading Expertise
Flexible Learning Options
Trusted & Approved
Best Prices

Our industry leading training courses cover the entire energy ecosystem, from conventional energy, to renewables. Regardless of where you are in the renewable sector, from start-up to NOC – our goal is to provide our clients with future-proof professional training and development to help you lead in navigate the energy transition. We are supporting clients within the conventional energy industry, such as those in oil gas adopt and implement effective strategies and systems to reduce their carbon footprint and emissions. We also deliver training and run bespoke programs for clients who may be making a larger scale transition into the renewable energy market. For those organisations who are growing or are fully established in the renewable energy space we offer professional development training to further their knowledge and skills, and ensure they are up-to-date with industry standards and regulations.

Get all your questions answered here!

If you need more help in answering your questions, feel free to contact us!

Contact us to know more

While we do not provide job placement services after the training course, we are confident that our programme equips you with the necessary tools and knowledge to enhance your career prospects and promote career growth. Our training course are designed to empower you with valuable skills and expertise to excel in your chosen field.

Yes, here are the following options we can offer to assist you:

  • Corporate Discount – We can extend our corporate discount to participants staying at the same hotel, if we have any. Please enquire about the availability of this discount when you register for the training course.
  • Nearby Hotel Suggestions – If you prefer other accommodations, we can provide a list of nearby hotels to suit your needs and budget.

Feel free to go through hotel booking platforms on the internet to find the most cost-effective for you.

Yes, we provide assistance by issuing a Letter of Invitation stating that you are confirmed to attend our training.

We offer multiple international training venues, which can be accessed via the following link: https://energytraining.ae/training-locations
 
Our training courses are conducted at partnered hotels located within the specified training areas. Please note that venue assignments may vary based on availability. For the most current information, do not hesitate to contact us at [email protected].

We value transparency and are happy to provide our instructor’s profiles upon request. If you would like to learn more about our instructor’s’ qualifications, expertise, and experiences, please email us at [email protected].

Yes, we do. We provide tailored training courses designed to meet the specific requirement of larger group of individuals. These customized training courses can be conducted both classroom and online formats, allowing you the flexibility to choose you preferred dates and duration.

Please contact us at [email protected] to discuss your group’s training needs, and we’ll work with you to create a personalized training course that aligns with your objectives.

We offer two main training formats to cater to different preferences and needs: 

  • Classroom Training Delivery – Our traditional classroom-based training courses provide a face-to-face learning experience with subject matter experts. You’ll benefit form in-person interactions, hands-on exercises, and a structured classroom environment.
  • Online Training Delivery – We also offer convenient live/online training courses that you can access from anywhere with a stable internet connection. These courses provided flexibility and allow you to learn anywhere, making them suitable for busy schedules or remote learning.
Upon successful completion of the training course, you will receive The Energy Training Centre Certificate of Completion with corresponding learning hours.

Certainly, we do provide corporate rates tailored for organizations seeking to enrol multiple employees in our training programs. To facilitate this, we encourage you to make a formal request via email addressed to [email protected]. We’ll be delighted to discuss and offer a suitable arrangement for your corporate needs.

Yes, special discounts are available upon request if you have more than one registrant for a course. For further information please email us at [email protected]

Classroom
  • Tuition fee for a 5-day training course
  • Provision of a world-class subject matter expert to deliver this training
  • Meeting at a hotel venue corresponding to your chosen session
  • Welcome food and drinks, AM / PM snack, and Lunch
  • Digital course materials (e-Tablet)
  • Course completion certificates
  • Designing and administration of Pre-& Post Course Assessments
  • Preparation of participant’s Performance and Appraisal Report, if required
  • Issuance of Letter of Invitation for delegates needed visa processing, if required
Online
  • Tuition fee for a 5-day online training course
  • Provision of a world-class subject matter expert to deliver this training through live/virtual delivery
  • An electronic copy of the training manual and relevant hand-outs
  • Issuance of The Energy Training Centre e-Certificate of Completion
  • Administration of Pre-& Post Workshop Assessments
  • Link access of online platform acceptable to both parties

We offer two convenient payment options:

  • Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
  • Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.

Yes, we do allow registration transfers in the event that you are unable to attend the training course. To initiate a transfer, please send us an official email requesting the change. We’ll guide you through the transfer process and ensure a smooth transition of your registration to another eligible participant.

Upon receiving your registration details, either via email at [email protected] or through our online registration form, we will send you the following by email within 24-48 hours of registration.

  • Joining Instructions
  • Invoice/receipt (where appropriate)

 

There are two convenient options to register for a training course:

  • Online Registration Form – Register for your desired training course by completing the online registration form available on our website. Simple click on the registration button or select your preferred dates and provide the requested information.
  • Email Registration – You can email us your intention to register at [email protected]. Our team will guide you through the registration process and provide assistance you may need.

Our training course sessions are scheduled and posted on our website for your convenience. However, we understand that there may be specific requirement for your group. If you have a preferred venue and specific training dates in mind, please feel free to propose them to us by clicking on the button “Propose you preferred location & date” of your preferred training course.

Our course timings slightly vary between the cities we offer our training courses. Please let us know of your preferred course and session (dates/venue) through email at [email protected]. Alternatively, you may call/WhatsApp us at +971 50 746 0956.

We understand that time zones may be different between our Senior Consultants and our delegates. Our standard online course timings (11:00 AM to 4:00 PM, GMT+4 – Dubai, UAE) may be adjusted upon confirming the programme. Our team shall communicate between the confirmed registered delegates and suggest a suitable course timing for all.

Our standard course duration for our classroom programmes is 6 hours per day while our online session is 5 hours per day.

Our training programmes are designed to be concise yet comprehensive, focusing on professional development. The duration varies based on the specific course content and objectives – we normally offer programmes between 5 – 10 days. However, our emphasis lies in delivering interactive and engaging sessions that prioritize depth of learning within a condensed timeframe. This approach ensures participants acquire substantial knowledge and skills efficiently.

We have been assessed by TUV Rheinland Middle East FZE and comply with Quality Management System standards – ISO 9001:2015 and ISO 29993:2017, ensuring a commitment to quality and excellence in our operations and services.

Our training courses span across diverse industries, encompassing sectors such as but not limited to:

  • Power & Utilities
  • Oil & Gas
  • Financial Institutions
  • Government and Regulatory bodies
  • Manufacturing & Production Industry

Our commitment lies in continuously refining and expanding our training course offerings to align with evolving industry landscapes. We encourage individuals to explore our website or engage with our dedicated support team for the latest information on available courses, ensuring access to the most pertinent and current educational resources.

Yes, The Energy Training Centre is certified and recognized by several prominent industry standards. Specifically, it holds certifications from ILM, Continuing Professional Development (CPD), and the Project Management Institute (PMI).

  • ILM (ID# 002398B) – This certification indicates that our training programmes meet high standards for leadership and management development, ensuring that they are designed to enhance participants’ skills in these critical areas.

  • Continuing Professional Development (CPD) – Our recognition by CPD reflects our commitment to providing educational opportunities that support ongoing professional growth and skill enhancement. This accreditation ensures that our training courses are relevant and effective for professionals seeking to advance their careers.

  • Project Management Institute (PMI) – Being recognized by PMI signifies that our training programmes align with industry best practices in project management. This certification assures participants that our offerings are in line with the standards required for effective project management and are valuable for those pursuing or maintaining PMI credentials.

These certifications underscore our dedication to providing high-quality, industry-relevant training that fosters professional growth and meets established standards. Additionally, we are actively pursuing further certifications and affiliations to enhance our offerings and ensure we remain at the forefront of industry best practices.

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