Being able to manage conflict, as well as make the correct decision, and ensure you empower people to perform to the best of their ability are the key skills required by any effective leader and manager. An AMA survey by Thomas & Schmidt found that managers spend between 18–26% of their time dealing with conflicts, that could arise from poor decision making and lack of empowerment; that can amount to 10 hours of valuable time per week! Ensuring you create the right positive culture, have the ability to make effective decisions and empower your people to undertake the correct work will ensure overall success.
This Managing Conflict, Decision Making & Empowerment training course been specifically designed to help leaders and managers control and reduce negative conflict; make effective and efficient decisions to aid the empowerment of others to achieve maximum potential. The training course incorporates the latest research of Emotional Intelligence (EI), neuro-science, psychology, personality research and cutting-edge communication and influencing techniques.
This Energy Training Centre training course will highlight:
- Yours and others natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – and help to manage it
- Powerful conflict-management strategies to use in any conflict situation
- Highly effective strategic and verbal techniques to provide effective decisions from your team
- Utilise the key skills needed to make effective decisions to move people from negative to positive mindset
- Master the art of empowering others to increase performance and personal potential
- Understand your own and other’s conflict personality profiles and preferred approaches to conflict situations
- Deal with difficult people and situations using a large range of powerful techniques
- Utilise powerful practical and psychological decision making techniques
- Adapt practical decision making techniques to ensure positive and optimum outputs
- Develop and perfect the art of empowerment to increase performance and personal potential
This Managing Conflict, Decision Making & Empowerment training course will use a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and discussions. Graphical materials and stimulating explanations will be used to introduce underlying models. A personal psychometric profile will be used to give you an insight into how your own and other’s personality can contribute to creating or resolving conflicts. In addition, the Thomas Kilmann Conflict Mode profile will reveal what a person’s default conflict-management strategy is and how to manage this.
By attending this Managing Conflict, Decision Making & Empowerment training course and applying the insights, your organization will benefit from:
- Having a high-trust culture of openness, integrity and certainty
- Stronger working relationships, greater collaboration and discretionary effort
- Enhanced ability of employees to resolve their own problems and difficulties so avoiding extended disruptions
- Reduced workplace stress and tension that results in improved morale
- Constructive resolution of conflicts and challenges
- Higher levels of organizational productivity
As a leader, manager or supervisor, this training course will help you to:
- Recognize the warning signs of conflict early on
- Address the issues quickly and effectively
- Increase the overall productivity of your team or department
- Focus on more important strategic and operational matters
- Master a skill set that’s essential in more senior roles
- Gain credibility in the eyes of senior management and others
This Managing Conflict, Decision Making & Empowerment training course is suitable to a wide range of professionals who need to manage conflict situations as well as develop their decision making and empowering others to achieve success, including:
- Senior Managers
- Managers
- Supervisory / Team Leaders
- HR & L&D Personnel
Day One: Conflict and Personal Conflict Strategies
- Defining the Nature, Types and Causes of Conflict
- Conflict vs. Competition: When One Overtakes the Other
- Benefits and Drawbacks of Conflict in the Workplace
- The Power of Emotional Intelligence in Conflict Situations
- Assessing Your Conflict-management Default Mode
- Utilising the Circles of Concern and Influence
- Key Motivations or Drivers of Individuals and Group
Day Two: Advanced Interpersonal Skills For Conflict Management
- The Art to Successful Communication
- Personality Preference Assessment: Communicating with Different Personalities
- Using Powerful Questions to Gain the Right Information
- Active Listening Skills to Validate others’ Needs
- Building Rapport and the Circle of Trust Technique
- Transactional Analysis: The Power of Questions
- Perfecting the Art of Non-verbal Language Signals
Day Three: Decision Making Process through Positive Influence
- Psychological Insights into Why and How We Make Decisions
- Models and Techniques for Decision-making
- Group Decision-making: Optimising the Best Results
- Master the Art of Positive Influence for Optimum Decision-making
- Framing and Re-framing Issues to Facilitate Positive Outcomes
Day Four: Mastering Empowerment for Increased Performance
- Applying the Key Factors for Empowerment
- Defining the Perceptions of Performance Management
- Utilsing Motivation and Job Enrichment Factors for Increased Performance
- From Good to Excellent, ‘Power’ Empowerment Techniques
- Coaching Others to Excellence
- Empowerment Role-play and Analysis
Day Five: Developing an Empowering Culture for Success
- Understanding the Key Factors in a Successful Organisation Culture
- High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
- Establishing Appropriate Organisational Values and Behaviours
- Making Your Organization a Desirable Place to Work
- Summary and Next Step
We offer two main training formats to cater to different preferences and needs:
- Classroom Training Delivery – Our traditional classroom-based training courses provide a face-to-face learning experience with subject matter experts. You’ll benefit form in-person interactions, hands-on exercises, and a structured classroom environment.
- Online Training Delivery – We also offer convenient live/online training courses that you can access from anywhere with a stable internet connection. These courses provided flexibility and allow you to learn anywhere, making them suitable for busy schedules or remote learning.
The Energy Training Centre Certificate of Completion with corresponding learning hours who has successfully completed the training course.
Yes, we provide assistance by issuing a Letter of Invitation stating that you are confirmed to attend our training.
We value transparency and are happy to provide our instructor’s profiles upon request. If you would like to learn more about our instructor’s’ qualifications, expertise, and experiences, please email us at info@energytraining.ae.
Yes, we do. We provide tailored training courses designed to meet the specific requirement of larger group of individuals. These customized training courses can be conducted both classroom and online formats, allowing you the flexibility to choose you preferred dates and duration.
Please contact us at inhouse@energytraining.ae to discuss your group’s training needs, and we’ll work with you to create a personalized training course that aligns with your objectives.
We have multiple international training venues. You may find this through our website link: https://energytraining.ae/training-locations
Our training courses are held at our partnered hotels within the city included within our training
Yes, here are the following options we can offer to assist you:
- Corporate Discount – We can extend our corporate discount to participants staying at the same hotel, if we have any. Please enquire about the availability of this discount when you register for the training course.
- Nearby Hotel Suggestions – If you prefer other accommodations, we can provide a list of nearby hotels to suit your needs and budget.
Feel free to go through hotel booking platforms on the internet to find the most cost-effective for you.
No, we do not provide job placement services after the training course. However, we are confident that our training course equips you with the necessary tools and knowledge to enhance you career prospects and promote career growth. Our training course are designed to empower you with valuable skills and expertise to excel in your chosen field.
- Tuition fee for a 5-day training course
- Provision of a world-class subject matter expert to deliver this training
- Meeting at a hotel venue corresponding to your chosen session
- Welcome food and drinks, AM / PM snack, and Lunch
- Digital course materials (e-Tablet)
- Course completion certificates
- Designing and administration of Pre-& Post Course Assessments
- Preparation of participant’s Performance and Appraisal Report, if required
- Issuance of Letter of Invitation for delegates needed visa processing, if required
- Tuition fee for a 5-day online training course
- Provision of a world-class subject matter expert to deliver this training through live/virtual delivery
- An electronic copy of the training manual and relevant hand-outs
- Issuance of The Energy Training Centre e-Certificate of Completion
- Administration of Pre-& Post Workshop Assessments
- Link access of online platform acceptable to both parties
Certainly, we do provide corporate rates tailored for organizations seeking to enrol multiple employees in our training programs. To facilitate this, we encourage you to make a formal request via email addressed to info@energytraining.ae. We’ll be delighted to discuss and offer a suitable arrangement for your corporate needs.
Yes, special discounts are available upon request if you have more than one registrant for a course. For further information please email us at info@energytraining.ae
We offer two convenient payment options:
- Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
- Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.
Upon receipt of your registration details sent via email at reg@energytraining.ae, we will send you the following by e-mail within 24-48 hours of registration.
- Joining Instructions
- Invoice/receipt (where appropriate)
If you register online, you will receive an e-mail on the same day confirming your registration.
There are two convenient options to register for a training course:
- Online Registration Form – Register for your desired training course by completing the online registration form available on our website. Simple click on the registration button or select your preferred dates and provide the requested information.
- Email Registration – You can email us your intention to register at info@energytraining.ae. Our team will guide you through the registration process and provide assistance you may need.
Yes, we do allow registration transfers in the event that you are unable to attend the training course. To initiate a transfer, please send us an official email requesting the change. We’ll guide you through the transfer process and ensure a smooth transition of your registration to another eligible participant.
Our training course sessions are scheduled and posted on our website for your convenience. However, we understand that there may be specific requirement for your group. If you have a preferred venue and specific training dates in mind, please feel free to propose them to us by clicking on the button “Propose you preferred location & date” of your preferred training course.
Our course timings slightly vary between the cities we offer our training courses. Please let us know of your preferred course and session (dates/venue) through email at info@energytraining.ae. Alternatively, you may call/WhatsApp us at +971 50 746 0956.
We understand that time zones may be different between our Senior Consultants and our delegates. Our standard online course timings (11:00 AM to 4:00 PM, GMT+4 – Dubai, UAE) may be adjusted upon confirming the programme. Our team shall communicate between the confirmed registered delegates and suggested a suitable course timing for all.
Our standard course duration for our classroom programmes is 6 hours per day while our online session is 5 hours per day.
Our training programmes are designed to be concise yet comprehensive, focusing on professional development. The duration varies based on the specific course content and objectives – we normally offer programmes between 5 – 10 days. However, our emphasis lies in delivering interactive and engaging sessions that prioritize depth of learning within a condensed timeframe. This approach ensures participants acquire substantial knowledge and skills efficiently.
We have been assessed by TUV Rheinland Middle East FZE and comply with Quality Management System standards – ISO 9001:2015 and ISO 29993:2017, ensuring a commitment to quality and excellence in our operations and services.
Our training courses span across diverse industries, encompassing sectors such as but not limited to:
- Power & Utilities
- Oil & Gas
- Financial Institutions
- Government and Regulatory bodies
- Manufacturing & Production Industry
Our commitment lies in continuously refining and expanding our training course offerings to align with evolving industry landscapes. We encourage individuals to explore our website or engage with our dedicated support team for the latest information on available courses, ensuring access to the most pertinent and current educational resources.
Yes, Energy Training Centre is an ILM Recognised Provider (ID# 002398B), authorized to register learners and offer training courses recognized by ILM. Participants seeking ILM Recognised Certification would need to complete an assessment post the ILM Recognised courses. ILM is a renowned provider of leadership and management qualifications, part of the City and Guilds Group. Additionally, our company is a CPD Certified Training Company, ensuring our commitment to continuous professional development standards.
