This Investigative Interviewing Skills training course provides a valuable opportunity for employees to enhance their ability to conduct interviews with key stakeholders, clients, and team members in a manner that is both effective and respectful. The course covers best practices for preparing and conducting interviews, gathering detailed information, and extracting relevant insights, all of which contribute to better decision-making and improved business outcomes. Practical in nature, the course equips participants with essential questioning techniques and communication skills that can be applied to various professional settings, while fostering positive, productive relationships with all involved parties.
Upon completion of this Investigative Interviewing Skills training course, participants will be able to:
- Apply investigative interviewing techniques that are fully aligned with ethical standards, ensuring both the gathering of relevant insights and maintaining respect for all parties involved.
- Understand and articulate the key principles and ethical considerations in conducting interviews, ensuring integrity throughout the process.
- Recognize and appropriately utilize open, closed, and leading questions, understanding when each is most effective to achieve desired outcomes.
- Employ effective techniques to engage and gather valuable information from individuals, ensuring all responses are accurately captured and analyzed.
- Identify opportunities to maximize the potential of witness testimonies while managing associated risks and ensuring the protection and well-being of witnesses throughout the process.
This Energy Investigative Interviewing Skills training course will have subjects presented in utilising a variety of proven adult learning techniques, focused on case studies and best practices. This will include PowerPoint presentations, active participation in class practical cases followed by active group sessions, video materials, and tabletop activities.
By attending this training course, the organization will gain a comprehensive understanding of best practices in investigative interviewing, leading to more informed decision-making, improved collaboration, and stronger outcomes across various business functions. Staff will be better prepared to engage with stakeholders, gather critical insights, and navigate complex situations effectively.
The organizational benefits of participants attending this Investigative Interviewing Skills training course include:
- Establishing a solid foundation in the core principles of effective interviewing techniques.
- Adopting a structured and organized approach to gathering information from stakeholders, clients, and team members.
- Enhancing the competence, skills, and overall performance of staff when conducting interviews, ensuring more productive and insightful conversations.
- Improving the efficiency and effectiveness of information gathering, leading to better decision-making and optimized resource management.
- Boosting trust and confidence among stakeholders, clients, and the public in the organization’s ability to handle sensitive and critical matters.
- Reinforcing the importance of ethical and transparent communication, prioritizing clear, honest exchanges that drive successful outcomes.
This Investigative Interviewing Skills training course will offer participants the opportunity to develop or refine their skills and knowledge in the following ways:
- Implement a structured and systematic approach to conducting interviews, ensuring clarity and consistency throughout the process.
- Identify and apply the most effective questioning techniques and styles, while upholding high ethical standards.
- Understand the importance of thorough planning and preparation, including building rapport and obtaining detailed insights from interviewees.
- Learn strategies for effectively engaging with vulnerable, intimidated, or less experienced individuals, ensuring that they are comfortable and willing to share valuable information.
- Understand the measures required to protect and support key stakeholders throughout the entire process, ensuring their well-being is prioritized.
- Embrace a collaborative, transparent approach to information gathering, ensuring ethical conduct and clear communication while uncovering the truth.
This Investigative Interviewing Skills training course is suitable for a wide range of professionals but will significantly benefit:
- Security and Risk Management Professionals
- Human Resources and Employee Relations Teams
- Intelligence Analysts and Managers
- Business Investigators and Compliance Officers
- Customer Service and Client Relations Teams
- Teams involved in Contract Negotiations and Stakeholder Engagement
- Any other professionals involved in gathering critical information or conducting interviews in a business or organizational setting
Day One: The Importance of an Effective Interview Process
- Definition of an Interview
- Investigative Interviewing Principles and Ethics
- The PEACE Model (Prepare/Engage/Account/Closure/Clarification)
- Intelligence versus Evidence
- Interview Management
Day Two: Planning and Preparing for the Interview
- Planning and Preparation
- Interviewers Skills, Roles and Responsibilities
- Interviewee – Stakeholder, Client, or Team Member
- Aims and Objectives
- Points to Prove
Day Three: Engaging with the Interviewee
- Engaging and Explaining
- Rapport Building
- Interviewee Background and Characteristics
- Managing the Interview
- Topics and Timeline to be Explored During the Interview
Day Four: Obtaining the Account from the Interviewee
- Obtaining the Account
- Types of Questioning
- Clarification and Challenge
- Cognitive Interviews
- Closure and Evaluation
Day Five: Engaging with Sensitive or High-Risk Individuals
- Intimidated Stakeholders
- Vulnerable Clients
- Young or Inexperienced Interviewees
- Special Support Measures
- Security and Protection