The ability to effectively plan and deliver high-quality communication in the workplace is a crucial skill for today’s managers and leaders. Developing this skill is essential for strengthening managerial capabilities, as effective communication plays a pivotal role in the ongoing success of any organization. In a fast-paced, technology-driven environment, leaders not only need to communicate clearly—they must ensure that their messages are understood quickly and accurately.
True communication begins with self-awareness, understanding how personal communication style affects others, and being mindful of how a message is perceived by different people. The Communication skills training course emphasizes these foundational principles, guiding participants to build essential communication skills and develop the mindset necessary for impactful leadership. This course aims to enhance personal communication skills while fostering the right attitude for effective, adaptive communication.
The Energy Training Centre’s training course will cover key aspects, including:
- Strategic communication planning and selecting the right method
- Combining creativity with a structured approach
- Developing self-awareness of communication style
- Interpreting others’ responses and perceptions
- Mastering presentation techniques
Participants in this Communication skills training course will gain:
- A solid understanding of effective communication planning and execution
- Enhanced awareness of their personal communication style
- Techniques to interpret and respond to feedback and non-verbal cues
- Improved skills in presenting, questioning, active listening, and observing
- Practical experience and increased confidence in delivering impactful messages
The organisation can expect delegates to:
- Return to work with greater confidence and skill sets for making presentations and communicating with individuals and groups
- Achieve a more reliable and repeatable format for communication across the Company
- Be more ready to volunteer to share information and data by way of 1:1 and group conversation
- Look for opportunities to practice their skills and be able to pass on tips to help others
The delegates can expect to:
- Gain the knowledge and skills required to create communications that gets the message across in an interesting and dynamic way
- Learn how to conquer nerves, capture an audience, and get them on your side
- Understand, step-by-step, the stages of preparing and executing successful communications
Day One: Communicating Yourself
- What is Communication?
- Types of Communication
- Your Role and Beliefs when Communicating
- How to listen, really listen…
- Reading People
- Developing Your Awareness
Day Two: Verbal Communication
- Self-awareness and Emotional Intelligence
- Communication Styles
- Para-language
- Understanding the Power of Your Voice and Posture
- Positive and Negative Language
- Giving & Receiving Feedback
Day Three: Non-Verbal Communication
- The Range of Non-Verbal Communications
- Body Language
- Gestures
- Communicating in Meetings
- Written Communications Outlined
Day Four: The Art of Presentation
- Preparing to Present
- Planning What to Say (and what not to)
- Visual Aids and Stagecraft
- Using Q&A Sessions to Your Advantage
- Changing Your Emotional State for Success
- Presentation Practice and Feedback
Day Five: Influence, Persuasion and Conflict Management
- A Model of Persuasion - Push vs. Pull
- Understanding Conflict and Its Positions
- Who do you think you are (and come across)?
- Talking Organisationally
- Cross Cultural Communication
- Planning to Make a Difference
