“Human error” is ascribed as the cause of incidents, whether its injuries, unit trips, equipment damage, environmental releases, etc. How can we minimise events caused by human failures? For long, there has not been a good answer to that question. Understanding the complex nature of human error educates us how it can be managed in a better way. This turns to positive results in all parts of your organization, and at a personal level. Nobody wants to be the individual singled out for an error, especially when anyone given the same situation would have made the same mistake.
This training course allows delegates to predict, prevent, and correct human error within the framework of the systems they work within. In this ETC training course, you will gain an understanding of human performance (HP) and its critical role for effective safety management and incident investigation. You will discover the five critical principles of human performance and learn to identify and differentiate between latent conditions and active triggers.
Upon successful completion of this training course, the delegates will be able to understand:
- Precursors of human error
- Organizational influences on human behaviour/errors
- Event failure analysis
- Organizational drifting
- Error reduction tools
- Effective performance coaching techniques
- Culture of change methods
- Learning organizations and event learning teams
This training course will combine presentations with instructor-guided interactive discussions between participants relating to their individual interests. Practical exercises, video material and case studies aiming at stimulating these discussions and providing maximum benefit to the participants will support the formal presentation sessions.
Above all, the course leader will make extensive use of case examples and case studies of issues in which he has been personally involved.
Understanding why people behave the way they do and studying the complex nature of human being in an organisation is important to better manage and increase the value of the human capital in an organisation. Organisational Behaviour helps us understand this by studying the cause and effect of human behaviour within an organisation.
Organisational will benefit as the following:
- Improved relationship between organisation and its employees
- Gaining better results in safety performance
- Improving industrial/ labour relations
- Effective utilisation of Human Resource
- Predicting human behaviour
Delegates will be able to gain or improve their knowledge and recognition of adverse human behaviour traits including:
- Review misunderstandings that can occur with human performance in both accident prevention and accident investigation
- Gain a deeper understanding of the differences between system error and human error
- Placing your organization in a better position for developing effective strategies for reduction of occupational injury and illness
- Be better prepared to direct resources more effectively
- Improved safety performance
This Human Performance in the Energy Sector course is designed for safety managers, operational managers, and human resource managers across all industries who are seeking a better understanding of the role of human error in industry including:
- HSE Personnel
- Safety Officers
- Plant Managers
- Engineers
- Maintenance Operatives undertaking service or maintenance work on industrial equipment
- Facility managers, workplace committee members and others who may need general awareness of human performance traits
DAY ONE: INTRODUCTION TO HUMAN PERFORMANCE
- Overview
- Human Performance
- Anatomy of an Event
- Strategic Approach for Human Performance
- Principles of Human Performance
- Human Fallibility
- Performance Modes
DAY TWO: CULTURE AND LEADERSHIP/HUMAN PERFORMANCE EVOLUTION
- Organizational Culture
- Safety Culture
- Leadership
- Key Leadership Practices
- Behaviour Engineering Model
- Create a Just Culture
- Performance of a Gap Analysis
- Culpability Decision Tree
- Establishing a Reporting Culture
- Factors that Impact Organizations
DAY THREE: MANAGING CONTROLS
- Controls
- Defence-in-depth
- Performance Model
- Managing Controls
- Tools for Finding Latent Organizational Conditions
- Warning Flags-Factors that Defeat Controls
DAY FOUR: MANAGEMENT TOOLS
- Benchmarking
- Observations & Self-Assessments
- Performance Indicators
- Independent Oversight
- Work Product Review
- Investigating Events Triggered by Human Error
- Change Management
- Reporting Errors and Near Missed
- Culpability Decision Tree
- Employee Surveys
DAY FIVE: HUMAN PERFORMANCE TOOLS FOR INDIVIDUALS AND TEAMS
- Task Preview
- Job-site Review
- Questioning Attitude – at the Activity Level
- Questioning Attitude – Work Planning and Preparation
- Pause When Unsure
- Self-Checking
- Procedure Use and Adherence
