Module I: Advanced Stakeholder Management
DAY 1: First Principles of Managing Stakeholders
- Self-assessment of current skill levels and identification of areas for development
- The stakeholder engagement lifecycle, process, and key stages
- The potential outcomes from poorly conducted stakeholder engagement
- Negative factors in stakeholder engagements and how to avoid them
- Critical success factors in successful stakeholder engagements
DAY 2: Developing an Appropriate Personal Brand and Projecting a Strong Image
- What is a personal brand and what does appropriate mean?
- The elements of a successful personal brand – education, experience, personality, authenticity, values, performance, providing value, consistency
- Developing your value proposition and ‘elevator pitch’
- How to create presentations and reports that impress stakeholders
- Gaining access to senior stakeholders
DAY 3: Assessing the High Priority Stakeholders
- Circles of Influence, differing frameworks and their use
- A range of frameworks for assessing stakeholder priority and their pros and cons
- Stakeholders’ self-image, needs, concerns and behaviors
- Social style – quickly analyze stakeholder behavior and decide how to respond for a positive outcome – a deep dive into the technique
- Influencing without power, techniques, and tips for making a high impact
DAY 4: Engaging and Managing Your Stakeholders
- Developing a stakeholder communications strategy
- Identifying specific concerns and tailoring the messages accordingly
- Creating a tailored stakeholder communications and engagement plan
- Setting up and managing stakeholder meetings
- Managing disagreements and moving to a productive outcome
DAY 5: Negotiating Successful Outcomes
- The processes of negotiation
- Developing your negating position
- Negotiating using a principled approach
- Dealing with challenges
- Driving negotiations to mutually successful outcomes
Module II: Project Risk Analysis & Management
DAY 6: Project Structure Selection
- Planning Structures for Delivering Projects
- Defining a risk tolerance baseline for all activity, plus incremental procedures for high-value, complex projects
- Scaling risk management to the size and complexity of a programme or project
- Project structures to address risks from the points of view of:
- Sponsors
- Lenders
- Investors
- Contractors
- Concession Contract Models
- Foreign Direct Investments
- Joint Ventures
- Service Outsourcings
- Keeping Structures & Financing Flexible to Accommodate Changes
DAY 7: Risk Identification & Assessment
- Risk Identification
- Developing a Risk Matrix with Risk Ratings based on Probability and Impact
- Types of Risk
- Hazard Risks
- Financial (business) Risks
- Operational (technical) Risks
- Strategic Risks
- Internal & Finance Risks
- External Risks
- Risk Assessment / Analysis
- Sensitivity Analysis – (“what if analysis”)
- Identifying Risks
- Identifying the Impacts of Risk
- Estimating the Likelihood of Risks Occurring
- Estimate the Cost of Risk
- Risk Response / Mitigation Planning
- Monitoring and Communicating Risk
DAY 8: Risk Management
- Objective of Project Risk Management
- Tools and Techniques for Risk Management
- Avoidance – modifying a project plan
- Transference – shifting consequences and responsibilities
- Mitigation – preventative action
- Acceptance – accepting risk outcomes
- Limitations of Risk Management
- Use of Insurance & External / 3rd Party Mechanisms in Risk Strategies
- Constructing a Risk-adjusted Project Cost Model
- Using Risk Factors to Test Affordability
- The Roles of Incentives, Sanctions and Risk Sharing
- Using Project Design, Financial and Organisational Arrangements as Risk Management Tools
DAY 9: The PPP Contract Model
- The General Principles of How Project Appraisal, Selection, Design and Risk Management ensure more measurable, controllable, successful projects
- What are Public-Private Partnerships (PPPs)?
- The Dynamics of PPPs & How Key Risk Areas can be Managed
- Use of PPPs in Different Sectors and Services
- The Roles and Relationships of Public and Private Parties
- Principal Ways PPP Contracts Can Be Properly Managed
- What are the Lessons for Adopting and/or Adapting PPP Models Across Future Projects?
DAY 10: Project Funding Solutions
- Embedding Risk Management into Normal Operations
- Allotting Appropriate Resources for Risk Management Activities
- Integrating Risk Management into Project Protocols and Controls
- Risk Management Monitoring and Control throughout the Project Lifecycle to Improve and Guide Risk Management Processes
- Evaluating Effectiveness of Risk Response Actions (and making adjustments within the project cycle)
- Summaries of Conclusions and Group Discussions
