This training course is split in two modules:
MODULE I - The Future of HR: Re-engineering the Employee Experience
MODULE II - The Future of Learning: Re-engineering the Learning Experience
Each modules is structured and can be taken as a stand-alone training course; however, delegates with will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Module 1: The Future of HR: Re-engineering the Employee Experience
Day One: Why We Need a Strategic Approach to HR?
- Development of Strategic HRM (SHRM)
- Transactional and Strategic HR Delivery
- The New HR Models based on Ulrich
- Business Partners, Shared Services & Centres of Expertise
- The Future HR Model - 10 Steps Needed to Form a HR Strategy
Day Two: Global Trends Impacting on The Future HR
- A Changing Psychological Contract
- New Ways or Recruiting and Selecting Talent
- Artificial Intelligence & Robotics
- Working with a Global Workforce
- The New Generations – Generation X, Y and Z
Day Three: Change Leadership & HR
- The Difference between Change Management and Change Leadership
- The Stages of the Change Journey
- Managing Employee’s Resistance to Change
- The Importance of Communication during Change
- Understanding ‘Best-practice’ Change Management Processes
Day Four: Assisting & Retaining Valuable Employees
- Employee Mental Health Issues
- Establishing an Employee Assistance Programme (EAP)
- Dealing with Crisis, Trauma and Disaster
- Bullying, Harassment and Prevention
- Retention Strategies that Work
Day Five: Re-engineering Your HR Services
- Assessing If You are Ready to Change
- Practical Ways of Re-engineering Your Service Delivery
- HR’s Contribution to Added Value
- Ways of Evaluating your HR Function
- Your Plan for Re-engineering
Module 2: The Future of Learning: Re-engineering the Learning Experience
Day Six: The Transformation of Learning & Development
- The Training Cycle (Analysis, Design, Develop, Conduct, Evaluate)
- Why we learn? Drivers / Motivational factors in learning
- How we learn? The Psychology of learning
- Understanding the learning needs of New Generations (Gen Y & Z)
- Re-engineering the learning experience – Andragogy explored
Day Seven: An Introduction to Organisational Development
- Defining Organisational Development (OD)
- History of OD
- Maslow and Hertzberg & the Hawthorne effect
- Putting OD into practice
- Organisational Development (OD) in the virtual workplace
Day Eight: Technology in Training, Learning and Development
- Using technology: Virtual learning
- An introduction to Artificial Intelligence (AI)
- The challenges and opportunities of AI
- Social media and learning
- Overcoming misinformation and “fake news”
Day Nine: Proving the Value of Learning and Development
- Kirkpatrick's levels of evaluation
- How is training evaluation is linked to training strategy?
- Redefining organisational learning for your organisation
- Essential steps to becoming a learning organisation
- Re-engineering the learning experience – Your learning strategy
Day Ten: Learning Across Cultures
- Introducing culture and Hofstede’s models
- The impact and limitations of western thought
- Individualism vs. Collectivism
- How different attitudes and belief systems affect work
- Practical career development tool
