A project starts and begins with a contract. The contract sets the stage for the project and the parties need to be well versed on how to navigate the contract and know the legal principles involved. In order, to successfully make and substantiate a claim or alternatively to defend such a claim, parties need to have the knowledge and various skills to manage claims, which in turn will be invaluable to parties involved in project management.
This Best Practices in Claims Management training course will give all the best practices that will put you on the right track to avoid expensive mistakes which will affect the outcome of your project. The training course will address the key issues required to successfully deliver contracts with reference to international contract forms and best practice. The topics outlined below will be central to the successful management of risk by both contractor and employer and cover the main pertinent core contract administration and claims requirements.
This Energy Training Centre training course will highlight:
- Identify and manage project contract claims relating to delay and variations in contracts
- Mitigate the risk exposure on projects through better management of claims
- Learn how best to resolve claims promptly in a fair and reasonable manner
- Understand the rights and obligations of both parties
- Assess, analyze and evaluate contractor claims
- Know how to defend claims and make counterclaims
- Resolving Claims Disputes and avoid expensive litigation and arbitration
By the end of this Best Practices in Claims Management training course, you will be able to:
- Gain a full understanding of contract and contract claims
- Have knowledge on how to streamline the claims process
- Understand evaluation methods to identify claims and know what defences that are available
- Gain the knowledge to make you an asset to any claim management team
- Insight into real life projects and scenarios with lessons learnt
The Best Practices in Claims Management training course will be instructor lead either virtually or face to face with interactive sessions and detailed case studies. This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes exercises designed to improve and sharpen the skill sets of delegates in planning, analysing, negotiating and managing claims through interactive sessions using quizzes, case studies, discussion groups and scenario building. The objective of the interactive sessions is to enable participants to apply the knowledge and understanding gained during the course. This will help delegates practical insights into managing the contract risks and enhancing their rewards.
The organisation will benefit by:
- Having a contract claim team who have a deep understanding of contracts claims management and procedure
- Saving costs and management time in resolving claims by honing the skills of the claim management team.
- Providing options to management on how best to deal with contracts claims and solutions available.
- Analysing and strategizing on the best approach to handles disputes resulting from claims.
- Learn to use alternative dispute resolution processes to resolve claims disputes.
The delegates will be having the following benefits:
- How to evaluate and quantify claims
- Gain an understanding of the basis of contract claim: time, money and quality.
- Know when the contractor is entitled to Extension of Time (EOT) claims
- Deal with variation claims and what to approve and what not to
- Understanding the overarching legal and pragmatic goals in managing claims
- Gains skill sets to be better prepared to deal with difficult issues.
- Knowing different dispute resolution methods to resolve claims disputes.
This Best Practices in Claims Management training course is suitable to a wide range of professionals but will especially benefit:
- Contract Professionals
- Project Managers
- Contract Administrators
- Contract Engineers
- Project Engineers
- Risk manager / Contract Risk Professionals
- Project Owners/Employers
- Contractors and equipment/material suppliers
- Contract Administrators and
- Quantity Surveyors
- Legal advisers
Day One: Contractual Claims
- Overview of main contractual provisions relevant to claims and counter- claims
- Types of claims, in construction and other areas – and their distinctive features
- Causes of typical claims
- Re-measure disputes
- Set up project management assessment – PMA
- Counter claims – how they differ from claims
- Rights of set-off
- Force majeure- when it applies and when not
Day Two: Variations & Delay Claims
Variations
- Disputes on variation claims
- Obligation to perform Work
- Extension of Time (EOT) & Acceleration
- Acts of Prevention by the Employer
- Rights of Set-off
Delay Claims
- Obligation to complete on time.
- When is “time is of the essence” ?
- Early warning of delays.
- Acceleration claims.
- Disruption claims.
- Acts of Prevention
- Global claims
- Concurrent claims
Day Three: Claims Presentation
- Requirements for claim presentation
- Notices
- Timing, and time limits
- Are time limits binding?
- Defining features of claims evaluation and management
- Recognizing the causes of claims
- Warning signs of disputes
- Recording claims
Reviewing Claims
- Realistic appraisal
- When to make admissions – and denials
- Offers of settlement
- Independent review
Day Four: Contract Completion & Close Out
Contract Completion Critical Issues
- Date of Completion Dates
- Acceptance of punch list of defects - What is the effect?
- Passing of tile and risk - safety & insurance
- Warranties and Guarantees.
- Passing of Intellectual Property rights
- Defects and Exculpatory Clauses
Administrative and Contractual Closure – Checklist
- Receipt and formal acceptance of contractual terms
- No claim or investigation pending.
- All actions on contract price revision and changes concluded.
- All outstanding contract issues settled.
- Partial or complete termination involved & actions to be taken.
- Contract audit if required.
- Transferring lessons learned to future project.
Dealing with Disputes – Considering the Different Options
- Defects Liability period, contract claims and employer remedies
- Termination of Contract – rightful & wrongful termination
- Securing project closure and learning from the outcomes
- The Use of Dispute Resolution Boards for Construction Contracts
- Mediation of Claims Disputes
Day Five: Breaches of Contract and Remedies
- Breaches of contract
- Quality of workmanship & Re-work
- Rejection, Full & Partial Rejection
- Liquidated damages and penalties
- Warranty claims
- Special issues with EPC &Turnkey contracts
Managing Claims and Disputes
- Involving lawyers
- Managing the legal process
- Setting goals
- Decision trees
- Controlling costs – and including them in your thinking
We offer two main training formats to cater to different preferences and needs:
- Classroom Training Delivery – Our traditional classroom-based training courses provide a face-to-face learning experience with subject matter experts. You’ll benefit form in-person interactions, hands-on exercises, and a structured classroom environment.
- Online Training Delivery – We also offer convenient live/online training courses that you can access from anywhere with a stable internet connection. These courses provided flexibility and allow you to learn anywhere, making them suitable for busy schedules or remote learning.
The Energy Training Centre Certificate of Completion with corresponding learning hours who has successfully completed the training course.
Yes, we provide assistance by issuing a Letter of Invitation stating that you are confirmed to attend our training.
We value transparency and are happy to provide our instructor’s profiles upon request. If you would like to learn more about our instructor’s’ qualifications, expertise, and experiences, please email us at info@energytraining.ae.
Yes, we do. We provide tailored training courses designed to meet the specific requirement of larger group of individuals. These customized training courses can be conducted both classroom and online formats, allowing you the flexibility to choose you preferred dates and duration.
Please contact us at inhouse@energytraining.ae to discuss your group’s training needs, and we’ll work with you to create a personalized training course that aligns with your objectives.
We have multiple international training venues. You may find this through our website link: https://energytraining.ae/training-locations
Our training courses are held at our partnered hotels within the city included within our training
Yes, here are the following options we can offer to assist you:
- Corporate Discount – We can extend our corporate discount to participants staying at the same hotel, if we have any. Please enquire about the availability of this discount when you register for the training course.
- Nearby Hotel Suggestions – If you prefer other accommodations, we can provide a list of nearby hotels to suit your needs and budget.
Feel free to go through hotel booking platforms on the internet to find the most cost-effective for you.
No, we do not provide job placement services after the training course. However, we are confident that our training course equips you with the necessary tools and knowledge to enhance you career prospects and promote career growth. Our training course are designed to empower you with valuable skills and expertise to excel in your chosen field.
- Tuition fee for a 5-day training course
- Provision of a world-class subject matter expert to deliver this training
- Meeting at a hotel venue corresponding to your chosen session
- Welcome food and drinks, AM / PM snack, and Lunch
- Digital course materials (e-Tablet)
- Course completion certificates
- Designing and administration of Pre-& Post Course Assessments
- Preparation of participant’s Performance and Appraisal Report, if required
- Issuance of Letter of Invitation for delegates needed visa processing, if required
- Tuition fee for a 5-day online training course
- Provision of a world-class subject matter expert to deliver this training through live/virtual delivery
- An electronic copy of the training manual and relevant hand-outs
- Issuance of The Energy Training Centre e-Certificate of Completion
- Administration of Pre-& Post Workshop Assessments
- Link access of online platform acceptable to both parties
Certainly, we do provide corporate rates tailored for organizations seeking to enrol multiple employees in our training programs. To facilitate this, we encourage you to make a formal request via email addressed to info@energytraining.ae. We’ll be delighted to discuss and offer a suitable arrangement for your corporate needs.
Yes, special discounts are available upon request if you have more than one registrant for a course. For further information please email us at info@energytraining.ae
We offer two convenient payment options:
- Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
- Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.
Upon receipt of your registration details sent via email at reg@energytraining.ae, we will send you the following by e-mail within 24-48 hours of registration.
- Joining Instructions
- Invoice/receipt (where appropriate)
If you register online, you will receive an e-mail on the same day confirming your registration.
There are two convenient options to register for a training course:
- Online Registration Form – Register for your desired training course by completing the online registration form available on our website. Simple click on the registration button or select your preferred dates and provide the requested information.
- Email Registration – You can email us your intention to register at info@energytraining.ae. Our team will guide you through the registration process and provide assistance you may need.
Yes, we do allow registration transfers in the event that you are unable to attend the training course. To initiate a transfer, please send us an official email requesting the change. We’ll guide you through the transfer process and ensure a smooth transition of your registration to another eligible participant.
Our training course sessions are scheduled and posted on our website for your convenience. However, we understand that there may be specific requirement for your group. If you have a preferred venue and specific training dates in mind, please feel free to propose them to us by clicking on the button “Propose you preferred location & date” of your preferred training course.
Our course timings slightly vary between the cities we offer our training courses. Please let us know of your preferred course and session (dates/venue) through email at info@energytraining.ae. Alternatively, you may call/WhatsApp us at +971 50 746 0956.
We understand that time zones may be different between our Senior Consultants and our delegates. Our standard online course timings (11:00 AM to 4:00 PM, GMT+4 – Dubai, UAE) may be adjusted upon confirming the programme. Our team shall communicate between the confirmed registered delegates and suggested a suitable course timing for all.
Our standard course duration for our classroom programmes is 6 hours per day while our online session is 5 hours per day.
Our training programmes are designed to be concise yet comprehensive, focusing on professional development. The duration varies based on the specific course content and objectives – we normally offer programmes between 5 – 10 days. However, our emphasis lies in delivering interactive and engaging sessions that prioritize depth of learning within a condensed timeframe. This approach ensures participants acquire substantial knowledge and skills efficiently.
We have been assessed by TUV Rheinland Middle East FZE and comply with Quality Management System standards – ISO 9001:2015 and ISO 29993:2017, ensuring a commitment to quality and excellence in our operations and services.
Our training courses span across diverse industries, encompassing sectors such as but not limited to:
- Power & Utilities
- Oil & Gas
- Financial Institutions
- Government and Regulatory bodies
- Manufacturing & Production Industry
Our commitment lies in continuously refining and expanding our training course offerings to align with evolving industry landscapes. We encourage individuals to explore our website or engage with our dedicated support team for the latest information on available courses, ensuring access to the most pertinent and current educational resources.
Yes, Energy Training Centre is an ILM Recognised Provider (ID# 002398B), authorized to register learners and offer training courses recognized by ILM. Participants seeking ILM Recognised Certification would need to complete an assessment post the ILM Recognised courses. ILM is a renowned provider of leadership and management qualifications, part of the City and Guilds Group. Additionally, our company is a CPD Certified Training Company, ensuring our commitment to continuous professional development standards.
