Advanced Business Resilience

Must-Have Skills for Energy Industry Professionals: Shaping the Future of the Energy Industry

The energy sector is at a pivotal moment, where tradition and transformation intersect. Global initiatives like Saudi Vision 2030, along with the outcomes of COP28 and COP29, have accelerated the transition towards renewables and sustainable energy. However, the continued reliance on oil and gas from regions such as the USA, UK, the Gulf, China, and India highlights the need for a dual approach—embracing innovation while maintaining traditional energy systems.

For mid-level technicians, managers, and leaders in the industry, this dynamic landscape requires a balance between managing established energy infrastructure and integrating cutting-edge technologies. It’s not just about technical expertise but also about the soft skills that are increasingly vital in this evolving sector.

Effective communication is essential for articulating ideas, resolving conflicts, and fostering collaboration across diverse teams. Leadership skills play a key role in motivating teams, especially in high-pressure situations or times of organizational change. Additionally, teamwork is crucial in energy projects, which often demand interdisciplinary cooperation. Adaptability is equally important, as professionals must remain agile in the face of shifting regulations, market conditions, and technological advancements.

In this transforming environment, success will be determined not just by technical know-how but by the ability to navigate complexity and change through strong leadership, teamwork, and communication. A comprehensive skill set combining technical and soft skills is essential for professionals striving to thrive in the energy sector's future.

 

Adapting Through Soft Skills

In the energy sector, soft skills are just as essential as technical expertise. Communication is crucial for conveying ideas clearly, resolving conflicts, and fostering collaboration among diverse teams. Leadership skills are necessary to inspire and guide teams, especially during high-stakes projects or periods of organizational change. Teamwork is another vital attribute, as energy projects often require seamless interdisciplinary collaboration.

Adaptability completes this skill set, enabling energy professionals to navigate shifting regulations, market conditions, and technological advancements with agility. In an industry defined by rapid innovation and high-pressure decision-making, these soft skills have become indispensable.

For mid-level professionals—those responsible for bridging strategy and execution—skills like effective communication, leadership, teamwork, and adaptability are crucial for navigating the complexities of this evolving sector. Success in the energy industry now depends not only on technical expertise but on the ability to lead, collaborate, and adapt in a fast-changing landscape.

Communication lies at the heart of successful operations, whether it’s translating technical data for decision-makers, leading a safety briefing on an offshore platform, or engaging with communities impacted by energy projects. The ability to listen actively, articulate clearly, and adapt messaging to different audiences ensures alignment and fosters collaboration.

Leadership at the mid-level is about influence as much as authority. Technicians and managers must motivate their teams, navigate uncertainty, and lead by example. Emotional intelligence plays a key role, enabling professionals to manage stress, resolve conflicts, and maintain resilience. For instance, a leader overseeing a drilling project in the North Sea must balance the operational challenges of harsh environments with the morale and well-being of the crew.

Teamwork is another critical skill in an increasingly interconnected industry. Cross-functional collaboration has become the norm, from integrating AI-based safety systems to managing renewable energy projects that involve global stakeholders. Successful managers and technicians cultivate trust and cooperation within their teams, respecting diverse perspectives and leveraging digital tools to enhance coordination.

Adaptability, perhaps the most important soft skill, is essential in an industry where change is constant. The energy sector’s rapid digitalization during the pandemic, for example, highlighted the need for mid-level professionals to embrace new technologies and pivot to remote operations without compromising productivity or safety.

 

Bridging Traditional Expertise and Emerging Technologies

The energy industry is at the forefront of both technological innovation and sustainability, requiring professionals to stay ahead by acquiring emerging skills. Mastery of new technologies such as smart grids, renewable energy systems, and advanced energy storage solutions is increasingly crucial. At the same time, a deep understanding of sustainability practices and their integration into business strategies is essential, particularly as companies work toward carbon neutrality.

While the energy transition is well underway, traditional oil and gas operations remain vital to meeting global energy demands. For mid-level professionals, this creates the need to balance core technical expertise in areas like drilling, reservoir engineering, and instrumentation with a willingness to embrace new technologies. Automation and AI are revolutionizing oil and gas operations, enhancing efficiency through predictive maintenance systems that prevent equipment failures and AI-driven analytics that optimize drilling techniques.

Simultaneously, the growth of renewable energy projects demands that technicians and managers develop expertise in solar and wind energy systems, energy storage, and smart grids. As highlighted at COP29, scaling renewable energy to meet global climate targets relies on a highly skilled workforce capable of designing, implementing, and managing these systems. This dual focus—on both traditional and emerging skills—positions mid-level professionals as indispensable assets in driving the energy transition forward.

 

Mastering Carbon Markets and Climate Finance

The finalization of carbon credit trading rules at COP29 and the establishment of new climate finance goals highlight the increasing importance of financial and strategic competencies. Mid-level professionals who understand carbon markets and climate finance mechanisms can play a pivotal role in advancing their organizations' sustainability goals. For example, managers involved in project planning must assess the financial implications of carbon credits or explore funding opportunities for low-carbon initiatives.

This financial literacy complements technical expertise, enabling professionals to contribute to the business side of energy projects. Whether it’s securing funding for a renewable energy installation or optimizing the economic performance of a drilling operation, understanding climate finance is becoming a core competency for mid-level leaders.

 

Technical Expertise That Drives Results

Technical expertise is the foundation of the energy industry, forming the bedrock on which efficiency, safety, and innovation are built. Professionals within the sector must be deeply proficient in the tools, systems, and processes that are central to their roles, ensuring smooth operations and the achievement of organizational goals.

A strong command of instrumentation and automation systems is crucial, as these technologies play a pivotal role in monitoring and controlling energy processes. Whether it's controlling the flow of electricity through power grids, managing the operation of renewable energy installations, or ensuring the safety of oil and gas rigs, automation and instrumentation systems help maintain operational efficiency, reduce human error, and prevent costly mistakes. These systems are also essential for maintaining safety standards, providing real-time data to identify potential hazards before they escalate into more serious issues.

In addition to technical know-how, project management skills are indispensable for energy professionals. The ability to plan, execute, and oversee complex projects ensures that initiatives are completed on time and within budget. Energy projects, particularly large-scale ones such as building new power plants, implementing renewable energy infrastructure, or upgrading existing facilities, require precise coordination of resources, timelines, and personnel. Professionals must be adept at managing these moving parts, ensuring that any challenges or delays are mitigated efficiently to avoid disruptions or cost overruns.

Moreover, a deep understanding of engineering and maintenance is essential for sustaining operational success. Whether it’s electrical, mechanical, or civil engineering, professionals must ensure that all equipment and systems involved in energy production and distribution are functioning optimally. Regular maintenance, troubleshooting, and timely repairs are essential to avoid unplanned downtimes and ensure the continuous and reliable supply of energy. This level of expertise ensures that energy systems—from power plants to renewable energy sources and transmission grids—remain reliable, safe, and effective.

Ultimately, technical proficiency is not just a foundational requirement but a dynamic and evolving aspect of the energy industry. As technologies continue to advance, professionals in the sector must continuously update their skills and knowledge, integrating new innovations to remain competitive and meet the growing demand for sustainable and reliable energy.

 

Resilience in High-Pressure Environments

The energy sector operates in high-pressure environments where the stakes are exceptionally high, timelines are tight, and safety is paramount. In such contexts, operational resilience is essential to maintaining performance, ensuring the smooth operation of critical systems, and protecting both people and assets. For mid-level professionals, resilience is a multifaceted skill that starts with personal stress management and extends to fostering a resilient and adaptive organizational culture.

At an individual level, managing stress effectively is the foundation of resilience. In the energy industry, where professionals often face complex, fast-paced challenges, the ability to stay focused and maintain clarity under pressure is crucial. Techniques like mindfulness, regular physical activity, and adhering to the SHED method (Sleep, Hydration, Exercise, Diet) can greatly help individuals manage their stress and maintain mental and physical well-being. These practices not only help professionals cope with stress in real-time but also enhance long-term endurance, decision-making capabilities, and overall performance. Maintaining a balance of mental clarity and physical vitality allows energy professionals to navigate the demanding nature of their work without succumbing to burnout or fatigue.

In addition to personal resilience, mid-level professionals play a pivotal role in fostering a culture of resilience within their teams. Effective leadership in high-OSHstakes environments requires managers to provide clear direction and remain calm under pressure. Encouraging open communication, particularly during crises, allows teams to adapt quickly and work collaboratively to solve complex problems. A resilient organization is one where teams feel empowered to share concerns, voice potential risks, and propose solutions, knowing that their input is valued and acted upon. Furthermore, leaders should actively support the professional development of their teams, offering opportunities for skill-building, problem-solving, and leadership training. This investment in continuous growth strengthens the team's capacity to adapt to new challenges and innovations, ensuring that the organization remains agile in the face of change.

Safety is a cornerstone of operational resilience in the energy sector, where even small lapses can have severe consequences. Mid-level professionals must lead by example when it comes to safety, demonstrating a commitment to maintaining rigorous safety standards and ensuring compliance with industry regulations. This responsibility extends beyond simply adhering to established protocols; it involves the proactive anticipation of risks and the ability to respond swiftly and effectively when issues arise. In traditional sectors like oil and gas, this might involve enforcing strict safety procedures on-site, conducting regular safety drills, and implementing real-time risk monitoring. In emerging areas like renewable energy, AI-driven monitoring systems can play a pivotal role in identifying potential risks and preventing incidents before they occur.

Moreover, safety culture should not be reactive but embedded into the organization's day-to-day operations. Mid-level professionals must work to create an environment where safety is seen as everyone’s responsibility, from frontline workers to senior leadership. Training teams to recognize hazards, perform risk assessments, and follow proper protocols creates an ingrained safety mindset that extends to every aspect of operations.

Ultimately, operational resilience in the energy sector requires a holistic approach, combining individual well-being with organizational practices that foster adaptability, collaboration, and risk management. Mid-level professionals have a unique role to play in driving this resilience, ensuring that their teams can navigate challenges without compromising safety, productivity, or the long-term success of the organization. The combination of personal stress management, effective leadership, and a strong safety culture equips professionals to meet the demands of the energy industry, even in the most high-pressure situations.

 

Recognising and Validating Expertise through Certifications

Certifications play a pivotal role in validating a professional’s qualifications, enhancing their credibility, and demonstrating their commitment to industry standards and best practices. In the energy sector, where complex projects and high safety standards are the norm, relevant certifications are vital not only for career advancement but also for ensuring operational excellence and maintaining a competitive edge in the market.

One of the most widely recognized certifications for energy professionals is the Project Management Professional (PMP), offered by the Project Management Institute (PMI). This globally recognized credential equips professionals with the necessary skills to effectively manage and lead projects across diverse industries, including the energy sector. The PMP certification covers areas such as scope management, cost control, time management, and risk assessment, ensuring that certified professionals can deliver projects on time, within budget, and to the required standards. In the energy sector, where projects often involve complex logistics, tight deadlines, and significant investments, PMP-certified professionals are seen as equipped to manage the multifaceted challenges that arise.

Another important certification is the Certified Energy Manager (CEM), which demonstrates a professional’s expertise in energy efficiency, sustainable energy solutions, and energy management. As the demand for sustainable energy practices grows, the CEM credential showcases a professional's ability to develop, implement, and monitor energy-saving strategies across various systems, from industrial processes to renewable energy installations. The CEM certification is highly regarded in the energy sector, as it validates the knowledge and skills necessary to contribute to carbon reduction and the transition to more sustainable energy sources, a crucial goal in the industry's shift toward cleaner, greener operations.

In addition to project management and energy-specific certifications, professionals in the energy sector are often required to hold certifications in safety and risk management. Certifications in Occupational Health and Safety (OHS), such as the NEBOSH (National Examination Board in Occupational Safety and Health) or OSHA (Occupational Safety and Health Administration) certifications, are invaluable for ensuring workplace safety. These certifications provide professionals with the knowledge to identify, assess, and mitigate risks that could impact both the workforce and the environment. In high-risk environments like oil and gas, nuclear energy, or even emerging renewable energy sites, these safety certifications are critical in minimizing incidents, protecting workers, and complying with regulations.

Beyond specific industry certifications, ongoing professional development is a key component of staying relevant in the energy sector. Continuing Professional Development (CPD) is a vital practice for all energy professionals, encouraging continuous learning and skill enhancement throughout one’s career. CPD ensures that professionals remain up-to-date with the latest trends, technologies, and regulations affecting the energy industry. Whether through formal courses, workshops, webinars, or industry conferences, CPD allows professionals to deepen their knowledge, refine their technical skills, and adapt to new innovations and emerging challenges. Many certifications, including PMP, CEM, and OHS certifications, require ongoing CPD to maintain validity, ensuring that certified professionals remain proficient in their areas of expertise.

Additionally, certifications from organizations like the Institute of Leadership and Management (ILM) can also be highly beneficial. ILM certifications focus on developing leadership and management capabilities, which are essential in mid-level and senior roles within the energy industry. These programmes help professionals strengthen their leadership skills, such as decision-making, strategic thinking, and team management, enabling them to lead projects, foster collaboration, and navigate the complexities of both traditional and renewable energy operations. As the energy sector continues to evolve, leadership skills are increasingly important in driving innovation, managing cross-functional teams, and ensuring that projects align with organizational goals.

 

The Growing Importance of ESG

Environmental, Social, and Governance (ESG) considerations are becoming central to the energy sector. Companies are under increasing pressure to align their operations with ESG principles, addressing climate change, promoting social responsibility, and ensuring ethical governance. Energy professionals must understand ESG factors and their impact on business strategies. This includes developing sustainable energy solutions, engaging with stakeholders transparently, and ensuring compliance with evolving regulations. A solid grasp of ESG is essential for anyone aiming to lead or contribute meaningfully in today’s energy industry.

The energy industry demands a diverse and evolving skill set to navigate its complexities and opportunities. Soft skills like communication and adaptability, emerging competencies in sustainability and data analytics, and technical expertise in areas like automation and project management are indispensable. Recognised certifications, an understanding of ESG principles, and strong stakeholder engagement enhance a professional’s ability to thrive in this competitive sector. By cultivating these must-have skills, energy professionals can excel in their careers and contribute to shaping the future of an industry critical to global progress.

 

Shaping the Future

The energy sector is at a pivotal crossroads, balancing the shift towards renewable energy with the continued reliance on traditional oil and gas sources. Professionals must navigate this evolving landscape by integrating cutting-edge technologies like smart grids and renewable energy systems while maintaining expertise in established infrastructure. Success in this industry depends not only on technical proficiency but also on soft skills such as communication, leadership, teamwork, and adaptability. These skills are crucial for mid-level professionals who bridge strategy and execution, ensuring efficient project management, collaboration, and the ability to lead teams through periods of rapid change.

To thrive in this dynamic environment, energy professionals must stay ahead by acquiring emerging competencies and obtaining relevant certifications, such as Project Management Professional (PMP), Certified Energy Manager (CEM), and safety qualifications. These certifications enhance credibility, validate expertise, and ensure that professionals are equipped to handle the complexities of modern energy systems. Operational resilience and continuous professional development (CPD) are also key, allowing individuals to manage high-pressure situations and drive a culture of safety and innovation. By cultivating both technical and soft skills, energy professionals are positioned to shape the future of a critical industry, contributing to global sustainability and progress.

At The Energy Training Centre, we focus on equipping energy professionals, managers, and leaders with the skills they need to thrive in this complex landscape. Our training courses emphasize not only technical excellence but also the soft skills and leadership qualities that drive success. Whether you are leading an offshore drilling operation or managing a solar farm installation, our training empowers you to adapt, innovate, and excel.

The Difference Between
Business Continuity and Business Resilience

Businesses, nowadays, are constantly facing an array of potential threats. From unpredictable natural disasters like hurricanes or wildfires, to the growing risk of economic instability and increasingly sophisticated cyberattacks, organizations must be prepared for almost anything. To keep operations running smoothly despite these challenges, many businesses turn to structured frameworks that provide guidance on how to respond to disruptions. Two of the most widely recognized frameworks in this regard are Business Continuity (BC) and Business Resilience (BR). While the terms are often used interchangeably, they represent distinct approaches to dealing with disruption and ensuring a company can thrive, even when faced with adversity. Business Continuity is primarily concerned with the ability of an organization to maintain essential operations during and after a disruption. It focuses on planning and preparing for potential crises by identifying critical business functions, determining the necessary resources to keep them running, and establishing procedures to minimize downtime. Key elements of a Business Continuity Plan (BCP) include risk assessment, emergency response plans, disaster recovery strategies, and communication protocols. On the other hand, Business Resilience takes a broader, more holistic view. It goes beyond merely maintaining operations and focuses on helping businesses adapt, recover, and even emerge stronger after a disruption. While BC emphasizes recovery and continuity, BR incorporates flexibility, innovation, and long-term strategic thinking to ensure that businesses can continue to evolve and thrive despite changing circumstances. A resilient organization not only survives challenges but learns from them, using disruption as an opportunity for growth and improvement. Understanding the distinctions between BC and BR is crucial for companies looking to strengthen their ability to manage risk. Both frameworks offer valuable tools, but they serve different purposes and should be implemented in tandem to maximize effectiveness. In this article, we’ll delve deeper into the components of Business Continuity and Business Resilience, how they’re applied in today’s fast-paced business environments, and how organizations can leverage both approaches to build a robust defense against disruption.   Defining Business Continuity (BC) Business continuity refers to the process and strategies implemented by an organization to ensure that it can continue operating during and after a disruption or crisis. The focus of business continuity is primarily on maintaining the essential functions and processes that are critical to the company’s operations. Business continuity planning (BCP) involves the development of plans, policies, and procedures that can be activated in the event of a disaster, whether that disaster is a natural event like an earthquake, a technological failure, or a human error. Key components of business continuity include:

1. Risk Assessment and Impact Analysis

The first step in developing a business continuity plan is identifying the risks the company faces and performing a Business Impact Analysis (BIA). This analysis helps prioritize which functions, processes, or systems are most vital to the organization’s success and must be safeguarded during a crisis.

2. Recovery Strategies

Once critical business processes are identified, the next step is to devise recovery strategies. These strategies typically include backup systems, alternative workspaces, data redundancy solutions, and other mechanisms designed to minimize downtime and ensure that critical functions can be quickly restored.

3. Communication Plans

Effective communication is crucial during a crisis. A business continuity plan should include protocols for internal and external communication, ensuring that employees, stakeholders, and customers are kept informed during a disruption.

4. Testing and Maintenance

Business continuity is not a one-time exercise. The plans must be regularly tested and updated to account for new risks, technological changes, and evolving business priorities.

In essence, business continuity is about keeping the lights on in the face of a disruption. It is reactive in nature—focused on returning the organization to a state of normalcy as quickly as possible after an event.   Defining Business Resilience (BR) Business resilience goes beyond the immediate focus of keeping operations running during disruptions—it’s about fostering an organization’s long-term ability to thrive in a world of constant change. It’s rooted in the idea that businesses must be adaptable and responsive, not just reactive to crises. Resilience is built through a mindset shift that encourages organizations to prepare for uncertainty and continuously improve, regardless of whether a major disruption is imminent. At its core, business resilience isn’t just about surviving a setback; it’s about enabling businesses to learn from challenges and come out stronger. This involves cultivating flexibility in both processes and people, so that the organization can quickly pivot when necessary. Resilient companies are not only concerned with minimizing downtime during a crisis but are also focused on innovation and future-proofing their operations to deal with new types of challenges. Resilience also means having a culture of collaboration, open communication, and agility. When a disruption hits, whether it’s a technological change, market shift, or even a global pandemic, a resilient organization can quickly mobilize its workforce, adjust its strategies, and continue pushing forward. Employees are empowered to adapt to new roles, new tools, and new ways of working, which helps minimize the impact of disruption and maintains operational effectiveness. Key components of business resilience include:

1. Adaptability and Flexibility

Business resilience emphasizes an organization’s ability to adapt to changing market conditions, customer demands, technological disruptions, or unforeseen crises. This involves fostering a culture that values innovation, flexibility, and quick decision-making.

2. Organizational Culture and Leadership

Resilience is not just about systems and processes—it’s about people. A resilient organization cultivates a culture of resilience, which involves leadership that encourages risk-taking, learning from failure, and staying calm in the face of adversity. Employees at all levels need to feel empowered to respond to challenges in ways that sustain the organization’s operations and objectives.

3. Strategic Agility

Resilience requires the ability to pivot quickly in response to both external and internal changes. A business that is strategically agile can reposition itself in response to shifting market trends, new competition, or emerging opportunities, ensuring that it remains competitive even in times of crisis.

4. Resource Diversification

A resilient business doesn’t place all of its reliance on one set of suppliers, customers, or revenue streams. Instead, it seeks to diversify its resources to reduce dependence on any single element, making it more adaptable to change.

5. Continuous Improvement

A business that is resilient is constantly looking for ways to improve its processes, products, and services. By embracing continuous improvement and innovation, an organization can better anticipate and respond to potential challenges before they become crises.

In contrast to business continuity, which focuses mainly on crisis management and recovery, business resilience is about thriving despite adversity. It is a proactive approach to risk management that encourages businesses to prepare for, respond to, and bounce back from challenges in ways that drive long-term success.  

Key Differences Between Business Continuity and Business Resilience

While business continuity and business resilience share similar goals—ensuring that an organization survives and thrives in the face of disruptions—they differ in several important ways:

	Business Continuity	Business Resilience
Scope and Focus	Focuses primarily on crisis management, ensuring that essential business functions continue to operate during a disruption and that the organization recovers quickly. BC is concerned with minimizing the impact of a crisis on the organization and ensuring that normal operations resume as soon as possible.	Takes a broader, more strategic approach. It includes the ability to withstand and recover from disruptions but also focuses on adapting to change, improving long-term competitiveness, and fostering a culture that enables the business to evolve and thrive in the face of uncertainty.
Time Orientation	Primarily concerned with short-term recovery. The goal is to return to normalcy as quickly as possible after an event occurs.	A long-term focus. It’s not just about surviving a crisis but also about positioning the organization to be stronger and more adaptable in the future.
Approach to Risk	Business continuity tends to be more reactive, dealing with risks once they have materialized. The emphasis is on minimizing damage and recovering from specific, identified threats.	More proactive, focusing on building the organization’s capacity to absorb and adapt to a wide range of risks, including those that may not be anticipated. It’s about fostering agility and resilience across all areas of the business.
Organizational Culture	Often seen as a set of procedures managed by specific teams (e.g., IT or crisis management). The focus is typically on planning and preparation.	A cultural mindset that permeates the entire organization. It requires buy-in from leadership and staff alike, encouraging a mindset of flexibility, innovation, and adaptability across all levels.
Role of Technology	Relies heavily on technology to enable recovery. For instance, data backups, cloud computing, and disaster recovery solutions are central to ensuring continuity of operations.	While technology is also important, resilience goes beyond tech to include the development of human and operational capabilities. It emphasizes systems that allow for quick adaptation, strategic pivots, and decision-making in real-time.

 

Integrating Business Continuity and Business Resilience

While business continuity and business resilience are distinct concepts, they are not mutually exclusive. In fact, they complement each other. A comprehensive risk management strategy should incorporate both business continuity and business resilience principles to ensure that an organization can not only survive a disruption but also continue to grow and adapt in a rapidly changing world. An integrated approach might look like this:

• BCP provides the foundation for ensuring that business-critical functions can continue during a crisis, and systems can be restored quickly.
• BR ensures that the business can continue to evolve, adapt, and take advantage of opportunities that arise in the wake of disruption.

Together, business continuity and business resilience work to ensure that a company is not just prepared for disruptions, but also positioned to thrive in an uncertain future.   Business continuity and business resilience are both essential elements of a comprehensive approach to risk management. Business continuity focuses on planning and processes designed to ensure that a business can continue operating and recover quickly from disruptions. Business resilience, on the other hand, takes a broader, more proactive approach, aiming to help organizations adapt, innovate, and thrive in the face of adversity. While business continuity is about keeping the lights on during a crisis, business resilience is about preparing the organization to adapt, learn, and improve in ways that allow it to emerge from disruption stronger and more competitive. When combined, these two strategies enable organizations to not only survive challenges but to emerge from them more agile, innovative, and prepared for whatever the future may hold.     At The Energy Training Centre, we understand that organizations today face an increasingly complex and volatile business environment, where disruptions are inevitable, and the ability to adapt is essential. That’s why we have training programmes that are meticulously crafted to empower your organization with the knowledge and strategies to not just survive crises but thrive in the face of adversity. Our Operational Resilience training courses provides a list of programmes particular to developing robust continuity plans that ensure your business can continue operating effectively even during the most challenging times. From understanding critical business processes to establishing response protocols and recovery strategies, this training focuses on ensuring minimal disruption and rapid recovery. Whether it’s a natural disaster, cyberattack, or market shift, you’ll learn how to safeguard your organization’s vital operations and maintain business continuity. On the other hand, our Advanced Business Resilience training course takes a broader, more proactive approach to resilience. This training course explores these and other concepts of resilience to understand key mechanisms that organisations should develop to best cope with continuous change and to swiftly recover from hardship.