In today's dynamic and complex organizational environments, successful project outcomes depend not only on technical execution but also on the ability to engage, manage, and align stakeholders with strategic project goals. A stakeholder is any person, group, or organization affected by or capable of affecting an organization’s operations—whether internal or external. Prioritizing stakeholder concerns, understanding their expectations, and applying equitable engagement strategies are fundamental elements of good governance and organizational success.
The 10-Day Stakeholder & Project Management Programme training course offered by the Energy Training Centre blends two essential disciplines: stakeholder management and project performance management. It equips participants with the skills to navigate both the human and technical dimensions of projects—recognizing that managing people and performance go hand in hand. Through interactive workshops, real-world case studies, and hands-on simulations, participants will develop both the hard and soft skills necessary to lead projects that deliver lasting value.
On the stakeholder side, participants will explore frameworks and techniques for identifying, prioritizing, and engaging stakeholders, alongside practical tools for communication planning, behavioral analysis, cultural awareness, and principled negotiation. These human-centered competencies are essential for influencing without authority and building trust across diverse stakeholder groups.
From a project management perspective, the programme delves into value-driven methodologies and performance measurement frameworks such as Key Performance Indicators (KPIs), Earned Value Management (EVM), dashboards, and balanced scorecards. These tools empower participants to track progress, assess risk, make data-informed decisions, and optimize project delivery across key dimensions including scope, time, cost, and quality.
Ultimately, this programme offers a practical, integrated approach to managing people and performance—providing participants with the insight, tools, and confidence to lead complex projects and stakeholder environments with integrity and impact.
This training course is split in two modules:
MODULE I - Stakeholder Management
MODULE II - Project Performance Measurement and Management
Each modules is structured and can be taken as a stand-alone training course; however, delegates with will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
At the end of this training course, you will learn to:
- Understand how to integrate stakeholder and project management processes, workflows, and key documentation.
- Identify, prioritize, and engage stakeholders using behavioral insights, communication strategies, and cultural awareness.
- Apply value-driven project management principles to align goals, stakeholders, and organizational strategy.
- Define project context and environment to support effective planning, baseline creation, and execution.
- Monitor and control project performance through KPIs, dashboards, and earned value management techniques.
- Build high-performing teams and conduct principled negotiations to manage expectations and resolve conflicts.
Module 1: Stakeholder Management
Day One: First Principles, Identifying and Defining Stakeholder Audiences
- Overview of stakeholder engagement and management
- The stakeholder engagement process and key documents
- Identifying stakeholders
- Producing the stakeholder register
- Creating and analyzing stakeholder profiles
- Assessing interests, positive and negative
- Analyzing the gap between current stakeholder and required perceptions
- Selecting a suitable stakeholder management strategy
Day Two: Planning Stakeholder Communications and Measuring Effectiveness
- Planning stakeholder engagement communications
- Identifying and delivering the key messages
- Creating stakeholder communications
- Planning and managing stakeholder meetings
- Dealing with stakeholder objections
- Escalating stakeholder issues for resolution by senior management
Day Three: Interpersonal Skills in Stakeholder Management
- Empathy and how it can assist in managing stakeholder relationships
- Trust – the foundation of on which relationships are built
- Influencing, persuading and manipulating – why they are different and the impact they have
- Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)
- Behaviors, their relationship to personality and how to read them
- Influencing without authority – how to do it
- Emotional intelligence, what it involves and benefits
Day Four: Negotiating for Success
- The negotiating environment and backdrop
- Reservation points, zones of potential agreement and best alternatives to a negotiated agreement
- Differences between ‘soft’ and ‘hard’ negotiation techniques and why they are important
- Principled negotiation, hardball tactics and important choices
- Negotiation protocols and processes
- Managing a negotiation
Day Five: How Culture Affects Stakeholder Engagement and Management
- What do we mean by culture?
- National culture
- Regional culture
- Organizational culture
- Business unit or division culture
- Communicating to different cultures
- Negotiating with different cultures
- Review of course/presentation of certificates
Module 2: Project Performance Measurement and Management
Day Six: Building Projects for Success
- Project Definitions and Characteristics
- The Fundamentals of Project Management
- The Importance of Understanding Project Context and Environment
- Defining Project Scope
- Establishing Project Commercial Viability
Day Seven: Planning Projects for Effective Performance Measurement and Management
- The Project Planning, Organising, Implementing, and Controlling Sequence
- Developing Work and Cost Breakdown Structures
- Project Management Roles and Responsibilities
- Project Time and Cost Estimating Techniques
- Project Schedule Development and Analysis
Day Eight: Monitoring, Measuring, and Managing Project Performance
- Setting up Project Control Systems
- Selecting Appropriate Key Performance Indicators
- Monitoring Performance through Earned Value Management
- Project Progress Measurement and Analysis
- Controlling Project Handover to Operations
Day Nine: Maintaining Project Performance through Effective Risk Management
- Risk Management Planning
- Risk Identification
- Risk Analysis
- Risk Response Planning
- Risk Control and Closure
Day Ten: Project Team Building and Stakeholder Management
- The Team Development Cycle
- Building Effective Project Teams
- The Difference between Leadership and Management
- The Keys to Effective Influence
- Managing Stakeholders and Stakeholder Expectations
