Module I: Programme Management
DAY 1
Governance - linking strategy to deliverables
- The nature of projects
- Setting up for success
- Project management maturity
- Project governance structures
- Programs and program management
Programme Integration Management
- Programme Management Roles
- Setting up a programme - develop the programme roadmap
- Setting up a programme - develop the programme charter
- The Programme Management Plan
- Managing program benefits delivery
- Program closure
DAY 2: Defining the Programme 1
- Building the Programme Work Breakdown Structure
- Creating the Programme Master Schedule
- The Program Financial Management Plan
- Developing the Programme budget baseline
DAY 3: Defining the Programme 2
- Programme Risk Management Planning
- Programme Communications Planning
- Programme Procurement Planning
- Programme Quality Planning
DAY 4: Programme Benefits Delivery
- Monitoring Programme Finances
- Reporting Programme performance
- Managing Programme uncertainty
- Programme resource management
DAY 5: Programme Closure
- Controlling programmes - governance considerations
- Programme Transition
- Programme Closure
- Course Review
Module II: Stakeholder Management
DAY 6: First Principles, Identifying and Defining Stakeholder Audiences
- Overview of stakeholder engagement and management
- The stakeholder engagement process and key documents
- Identifying stakeholders
- Producing the stakeholder register
- Creating and analyzing stakeholder profiles
- Assessing interests, positive and negative
- Analyzing the gap between current stakeholder and required perceptions
- Selecting a suitable stakeholder management strategy
DAY 7: Planning Stakeholder Communications and Measuring Effectiveness
- Planning stakeholder engagement communications
- Identifying and delivering the key messages
- Creating stakeholder communications
- Planning and managing stakeholder meetings
- Dealing with stakeholder objections
- Escalating stakeholder issues for resolution by senior management
DAY 8: Interpersonal Skills in Stakeholder Management
- Empathy and how it can assist in managing stakeholder relationships
- Trust – the foundation of on which relationships are built
- Influencing, persuading and manipulating – why they are different and the impact they have
- Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)
- Behaviors, their relationship to personality and how to read them
- Influencing without authority – how to do it
- Emotional intelligence, what it involves and benefits
DAY 9: Negotiating for Success
- The negotiating environment and backdrop
- Reservation points, zones of potential agreement and best alternatives to a negotiated agreement
- Differences between ‘soft’ and ‘hard’ negotiation techniques and why they are important
- Principled negotiation, hardball tactics and important choices
- Negotiation protocols and processes
- Negotiation tools and techniques
- Managing a negotiation
DAY 10: How Culture Affects Stakeholder Engagement and Management
- What do we mean by culture?
- National culture
- Regional culture
- Organizational culture
- Business unit or division culture
- Communicating to different cultures
- Negotiating with different cultures
- Review of course/presentation of certificates
